Official Rules of the "Soul Ticket" Campaign for the 2025 edition of the UNTOLD festival

Official Rules of the "Soul Ticket" Campaign

 for the 2025 edition of the UNTOLD festival

Art. 1 - Organizers and Official Rules of the Campaign

1.1 The "Soul Ticket"  campaign for the UNTOLD 2025 festival edition is organized and carried out by UNTOLD PRODUCTION S.R.L., with its registered office in mun. Cluj-Napoca, str. Eremia Grigorescu, nr. 122A, county. Cluj, registered in the Trade Register attached to the Court of Cluj with no. J12/5129/2021, having Tax Registration Code RO45114420.

1.2. The decision to conduct the Campaign according to the rules of these Regulations (hereinafter referred to as the  "Official Regulations") is final and binding on the Participants.

1.3. The participants in the Campaign are obliged to comply with the terms and conditions of these Official Campaign Regulations (hereinafter referred to as the "Official Regulations").

1.4. The Official Rules are available free of charge to any interested person, at any time during the Campaign, by accessing  page www.untold.com/soultickets. The campaign will also be communicated in the Untold Festival app (via push notification). 

1.5. The Organizer reserves the right to complete and/or amend the Official Regulations, the completion and/or modification to be made public in the manner provided for in art. 1, para. (4). 

Art. 2 – Legal basis

2.1. The campaign is organized in accordance with the provisions of the Government Ordinance no. 99/2000, regarding the marketing of products and services on the updated market and in accordance with the relevant legislation. 

Art. 3 – Territory and duration of the Campaign

3.1. The Campaign is organized and runs from 29.05.2025 to 05.06.2025. 

3.2. The Campaign will take place on the territory of Romania, through the website: www.untold.com/soultickethas  also been announced on the official Instagram and Facebook social media pages of the Organizing Company.

Art. 4 – Description of the campaign

4.1. The purpose of the campaign is to support people who want to participate in the Untold Festival 2025 edition, but have never had this possibility due to their financial situation. 

4.2. The subscriptions offered within the campaign are intended for those who always invest in the joy of others, those who have reasons to worry, but always choose to smile as it is a campaign with a social and humanitarian destination.

4.3. The Soul Ticket subscription can be obtained for a loved one or in one's own name.

Art. 5 - Right to participate

5.1. Any individual who wishes to participate in the Campaign who has not participated in any edition of the Untold Festival in the past and who complies with the conditions of participation can register for participation in the Campaign.

5.2. Entries that do not comply with the above conditions and the provisions of these Regulations will not be taken into account and will be eliminated.

5.3. Any error and/or omission regarding the personal data provided by the Participant to the Organizer does not entail the latter's liability, the accuracy of the contact details provided by the Participants being their sole responsibility.

5.4. Entries submitted under the following conditions will not be taken into account:

a) If they are submitted outside the registration period, according to Article 3 above;

b) If they have been carried out by fraud attempts or by any other means and/or electronic equipment and/or software than those indicated by the Organizer, or have been carried out in breach of any of the conditions and terms of the Regulation;

c) They are not related to the nature and purpose of the Campaign, as detailed in these Regulations.

d) Registrations made by persons who are employees of Untold Production SRL and of the companies of the Untold group, as well as first-degree relatives (children and parents) as well as spouses of the mentioned persons.

Art. 6 - Mechanism of the Campaign and Method of registration in the Campaign

6.1. In order to participate in this Campaign, participants must comply with the following mechanism:

a) The participant must have the right to participate according to the provisions of art. 5 above. 

b) The participant must access the www.untold.com/soultickets website  and click on the button on the platform that redirects him to a form requesting the data regarding the name, surname, telephone number and e-mail address, as well as a clip of maximum 60 seconds with the story he wants to send, from which the situation and the reason for wanting to participate in the event should emerge, in accordance with the purpose of the campaign. 

Art. 7 - Prize and Awarding

7.1. The organizer allocates 50 subscriptions in the General Access category that offer access to the Untold Festival organized between August 7-10,  2025. Subscriptions will be allocated within the limit of available stock. Those who were not selected in the 50 winning places will receive a discount of €30 when purchasing a General Access subscription.

7.2. The Organizer will analyze each entry, together with the related video , in the order in which they are received and will decide whether the submitted story falls within the social and humanitarian purpose of the campaign. The organizer reserves the right to select the messages and decide their validity in relation to the object of the campaign. 

7.3. The organizer will analyze and, depending on the case, validate or invalidate the registrations, and will notify the participants about the result by e-mail until 10.06.2025. If the registration is validated, the Organizer will send the beneficiary by e-mail a nominal subscription that is inscribed with his name and surname. He will follow the instructions sent by the Organizer in order to carry out the Online Check-In and the steps to benefit from the prize. 

7.4. The prize will be sent to the e-mail address indicated by  the Participants at the time of registration for the Campaign until 15.07.2025.

7.5. The estimated value of the prizes is 10000 EUR.

7.6. Participants in the Campaign are not subject to any additional direct or indirect expenses. 

7.7. The cash value of the subscription obtained during this Campaign cannot be granted  , respectively it cannot be changed or other prizes can be offered. 

Art. 8 – Responsibility and Obligations

8.1. The Organizer does not assume responsibility and will not be named as a party to any dispute regarding the ownership of the benefits granted within the Campaign.

8.2. The Organizer is entitled to take all necessary measures in case of attempted fraud of the system, abuse or any other attempts that could affect the image of this Campaign.

8.3. The Campaign Organizer shall have no liability and shall not be involved in any dispute related to the ownership or ownership of the Prize received, as well as in relation to any additional expenses incurred by the Participant in connection with this Campaign.

8.4. In the event of uncertainty regarding the validity of the documents sent by the participants, in order to register for this campaign, the organizer's decision is final. The organizer does not assume responsibility for: 

·    No errors in the data provided by the participants; the lack of correctness of the contact details does not entail the responsibility of the Organizer, it being the sole responsibility of the Participants to ensure that they have been mentioned correctly.

·    Blocking the Participant's email address or any irregularity regarding it;

·    Situations in which certain persons registered in the Campaign are unable to participate in the Campaign or do not meet the conditions of the Campaign, if this inability or non-fulfillment of the conditions is due to circumstances beyond the control of the Organizer;

·    Any disputes between Participants relating to the rights to e-mail addresses.

·    Impossibility of a Participant to benefit from the prize due to non-compliance in full with the Campaign Regulations and or due to the name and/or surname and/or erroneous data transmitted.

8.5. These circumstances may be due to: erroneous, incomplete, interrupted or delayed information due to the Participants, non-functioning / malfunction of the e-mail, either in the case of the Organizer or in the case of the Participant, caused by technical problems and/or heavy traffic on the website.

8.6. The Participants expressly, unequivocally and definitively accept all decisions taken by the Organizer regarding the manner of organizing and conducting the Campaign and the Prizes awarded, as well as the subsequent calendar of the Campaign or other changes related to the implementation of the Campaign. 

8.7. All disputes regarding the right of ownership of the prizes will not influence the principle according to which the Contest Organizer will award the prizes to persons who comply with the provisions of these Official Rules. From the moment the winner receives the prize, the Organizer is released from any obligation towards the Participant.

8.8. Subscriptions awarded as prizes are nominal and may only be registered and used by the person whose name is inscribed on the ticket. It is strictly forbidden to sell, transmit or post subscriptions. Failure to comply with this provision will result in the cancellation of the invitations/tickets or subscriptions sold and the prohibition of access to the festival of the persons involved in this operation.

8.9. The Participant undertakes to comply with the principles of good faith and morality with regard to all information transmitted, to transmit real and sincere information, especially regarding the story communicated.

Art. 9 - Disputes and applicable law

9.1. Any disputes arising between the Organizer, on the one hand, and any of the Participants, on the other hand, will be settled amicably or, if this is not possible, the disputes will be settled by the competent court in the municipality of Cluj-Napoca, at the headquarters of the Organizer, in accordance with the common law.

9.2. The applicable law is Romanian law. 

Art. 10 – Fees and Taxes

10.1. The Organizer undertakes to withhold and transfer the tax due for the income consisting of the prizes awarded to the winners with Romanian citizenship in accordance with the provisions of art. 110 paragraph (1) of the Fiscal Code approved by Law 227 of 2015, with subsequent amendments and completions, any other obligations of any other nature, in connection with them, being the exclusive responsibility of the winners.

Art. 11. – Processing of personal data

11.1. Who performs the processing? The personal data of the participants in the Campaign will be processed by the Organizer in accordance with the applicable legislation, in particular EU Regulation 2016/679 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data ("GDPR"), and in accordance with the official Untold privacy policy available at https://untold.com/static/privacy-policy-ro.pdf. 

11.2. Categories of personal data processed within the Campaign: Name, surname, e-mail,  telephone number of the persons who register and of the persons who are declared winners. 

11.3. In the message sent, the participants send videos with images and sound that will be used only for the purpose of the campaign and deleted after its termination.

11.4. The participant may apply on his own behalf or send a message for another person. In the latter case, the person who writes the message assumes that he or she has informed and obtained consent to fill in the personal data and to transmit the message that may have content with a sensitive or emotional impact or that may describe certain events in his or her personal life. Also, if the participant submits photos or videos that include his or her image or that of other people, he/she assumes that he/she has obtained prior consent to use them for the purpose of registration.

11.5. The purpose of the processing is strictly related to the conduct of the contest (organization and conduct, designation and validation of the winners, awarding of prizes, as well as the fulfillment of the fiscal and financial-accounting obligations  of the organizer). The data will thus be processed for the conduct of the campaign according to the mechanism described by the regulation (this being the "contract" between the organizer and the participants who have voluntarily registered) or for the fulfillment of legal obligations incumbent on the operator (e.g. the fulfillment of tax obligations).

11.6. Legal basis for processing: 

a) Execution of the contract represented by the terms and conditions established by the Regulation and considered accepted as a result of the participation 

b. the legitimate interest of the operator in connection with the realization of contests/promoted campaigns and for the defense of the rights and interests of the operator 

c. fulfillment of the applicable legal requirements for the calculation, declaration and awarding of prizes 

Personal data is necessary for us in order to participate in the contest and to conduct the contest as far as the participant is concerned. A possible refusal to provide personal data makes it impossible to participate in the competition, in various phases in which such a refusal may occur.

11.7. Personal data storage period: 

a) The personal data of the Participant declared non-winners will be stored for 60 days from the date of financing of the Campaign. If there are ongoing complaints or notifications, it may be necessary to process the personal data for a period subsequent to the 60 days indicated above, until the final resolution of the notification/rectification. 

b) Personal data of the winner of the prizes will be stored according to the provisions applicable in financial-accounting matters, respectively 10 (ten) years from the date of the end of the financial year in which the payment of the tax from the prizes took place. 

Upon expiry of the personal data storage period, the Controller will delete/destroy these data from the means of processing and storage, imposing similar obligations on the processors.

11.8. In the event that the Operator receives personal data belonging to minors, these data will be immediately deleted/destroyed from the Operator's processing and storage means if they are not accompanied by consent or if they are not transmitted directly by the parent or guardian for the benefit of the minor.

11.9 As the communication for this campaign is made through the Whatsapp platform, the participants can consult the following page to find out details about the processing of personal data https://www.whatsapp.com/legal/privacy-policy. Messages sent by participants are private and visible only to Untold authorized persons who have access to the account.

11.10. Participants have the possibility to express their consent for the processing of their personal data in order to receive, directly from the organizer and/or through third-party partners/processors, information about the products, services and activities of Untold and/or its partners as well as for the purpose of being carried out by Untold, directly or through third-party partners/processors,  marketing studies on current or future partners' products, services and activities.

11.11. The participants have, in relation to the controller/its proxies, the rights conferred by law, namely  the right to information, the right of access to data, the right to intervene on the data, the right to oppose the collection and processing of personal data, the right not to be subject to an individual decision and the right to address the courts and/or the National Supervisory Authority for Personal Data Processing. If you wish to exercise your rights mentioned above, please contact the person responsible for the protection of personal data using the following contact details [email protected]. 

Art. 12 – Termination of the campaign

12.1. This Campaign may be terminated in the event of the occurrence of an event constituting force majeure*, including in the event of the Organizer's impossibility, for reasons beyond its control, to continue the Campaign.

12.2. If the Organizer postpones the festival, then the passes granted will remain valid for the postponed edition.

12.3. Force majeure, agreed as the unforeseeable and irrepressible event, which occurs after the entry into force of these Official Regulations and which prevents the party or parties from fulfilling their contractual obligations, exonerates the party invoking it, during the existence of the force majeure event.

12.4. If a situation of force majeure, including the impossibility of the Organizer for reasons beyond its control, prevents or delays totally or partially the execution of the Official Regulations and the continuation of the Campaign, the Organizer will be exonerated from liability for the fulfillment of its obligations for the period in which this fulfillment will be prevented or delayed, according to art. 1082 and 1083 of the Civil Code. 

12.5. In case of invoking force majeure, the Organizer is obliged to communicate its existence to the participants in the Campaign, within 5 (five) working days from the occurrence of the case of force majeure.              

Art. 13 - Other Clauses

13.1. The Organizer's decisions regarding the campaign are final and applicable to all Participants.

13.2. The Organizer is entitled to take all necessary measures in case of attempted fraud of the system, abuse or any other attempts that could affect the image or costs involved in the organization and conduct of the Campaign. 

13.3. This Regulation was drafted on 29.05.2025.

ORGANIZER

 UNTOLD PRODUCTION SRL

H.H.