Terms & Conditions

I. GENERAL TERMS AND CONDITIONS UNTOLD 2025

EVENT: UNTOLD FESTIVAL

CO-ORGANIZERS: UNTOLD SRL, UNTOLD PRODUCTION S.R.L

LOCATION: Cluj-Napoca municipality, Cluj-Napoca county. Cluj, Romania

DATE: 7 - 10 August 2025

1. GENERAL PROVISIONS 

1.1 The General Terms and Conditions (hereinafter the GTC) apply to the organization and conduct of the event UNTOLD (hereinafter the Festival), co-organized by the companies Untold Production SRL, is a Romanian company, headquartered in Cluj-Napoca, Eremia Grigorescu, no. 122A, county. Cluj, registered in the Trade Register with no. J12/5129/2021, CUI: 45114420 and UNTOLD SRL, headquartered in Cluj-Napoca, Eremia Grigorescu, no. 122A, county. Cluj, registered with the Trade Register under no. J12/3105/2015, CIF RO35113711 (together referred to as the Organizer or UNTOLD) and contain the provisions that each participant of the event undertakes to respect. 

1.2 By purchasing a ticket or participating in the festival, the Participant declares that he/she has read, understood and undertakes to comply with the GTC which also includes the Privacy Policy.

1.3 The General Terms and Conditions are valid for an indefinite period. The Participants agree that UNTOLD has the right to unilaterally amend these GTC without prior notice to them. If the GTC changes, those changes take effect immediately upon publication on the Site. UNTOLD specifies that the GTC can be modified after purchasing the Ticket, even immediately before the Festival. UNTOLD recommends the Participants to monitor any changes to these GTCs. 

2. DEFINITIONS 

2.1. In the course of their use herein, defined terms shall have the meaning agreed in this section, unless otherwise defined herein: 

a. Ticket: a certificate issued in any form (paper or electronic), one-day ticket, subscription or invitation attesting the right to a Bracelet at the UNTOLD Festival. Tickets are non-nominal or nominal and have a unique identification number. By purchasing the Tickets, the buyers undertake to comply with these General Terms and Conditions, the procedures for registering the purchased Tickets, the rules of check-in and access to the Festival, as well as, in general, any other rules of participation therein that are brought to their attention by various means, including directly through the Site. The purchase of Tickets/Bracelets from areas other than those authorized by the Festival Organizer is prohibited and leads to the restriction of access to the respective Festival.

b. Bracelet: a certificate applied by UNTOLD to validate a Ticket, which offers identical rights to those included in the Ticket and – provided that it is secured according to section 3 below – exclusively certifies that its wearer has the right to visit the respective Festival; - a special payment instrument within the Festival. 

c. Ticket Buyer: the person who buys the Festival Ticket. 

d. Duration of the Festival: the duration of any Festival that will correspond to the period of time between the beginning and the end of the Festival. The beginning of the Festival will correspond to the beginning of the validity of the tickets to that Festival that authorizes the first entry to that Festival. The end of a Festival corresponds to the end of the validity of the Ticket authorizing the longest stay at that Festival. UNTOLD reserves the right to organize or provide Services during the Festival. 

e. Festival – UNTOLD Festival, consisting of all performing arts programs – music, entertainment and culture – and other free or paid Services offered by UNTOLD in a certain period of time and in a certain area established by the Organizer. 

f. Co-organizers/UNTOLD: Untold Production SRL, is a Romanian company, based in Cluj-Napoca, Eremia Grigorescu, no. 122A, registered in the Trade Register with no. J12/5129/2021, CUI: 45114420 and UNTOLD SRL, headquartered in Cluj-Napoca, Eremia Grigorescu, no. 122A, county. Cluj, registered with the Trade Register under no. J12/3105/2015, CIF RO35113711.

g. Contractual partner: an economic operator or other natural/legal person who carries out independent commercial activities at a certain Festival, based on a contractual relationship with UNTOLD. 

h. Participants: all persons participating in the Festival.

i. My Wallet - the section of the personal account created on the www.untold.com platform where the user finds the purchased tickets, the tickets available for check-in, the tickets to past events and the possibility to check-in online or top-up online on tickets.

j. Product: the elements and rights with pecuniary value that can be acquired from UNTOLD or other Contractual Partners within the Festival or in connection with it, as well as any vouchers or other similar means that may be offered in exchange for them. 

k) RHUNA - a multi-purpose voucher, which can be used for the purchase of "Rhuna products and services", i.e. those available in the ecosystem of events and festivals organized by the companies of the Untold group, which include the Massif Festival, the Untold Romania Festival and Untold Dubai, as well as the Neversea Festival. The purchase of RHUNA products and services is made from the www.bemassif.com, www.untold.com, www.untold.ae, www.neversea.com platforms. 

l) Rewards - benefits granted by the Organizer to customers to increase the degree of loyalty. These advantages and rewards can be used to purchase Rhuna products and services at festivals and on the platforms associated with the Untold group.

m. Service: any service made available by UNTOLD or its Contractual Partners within or in connection with the Festival, whether free of charge or for a fee. 

n. Account Balance - the section of the personal account created on the www.untold.com platform, where the user can load an amount of money. This amount is converted into Rhuna and can be used to purchase Rhuna products and services or to perform online top-ups on the festival access bracelet.

o. Website: UNTOLD website, respectively www.untold.com.

p. TCG: These General Terms and Conditions governing the conduct of the Festival, available both on the Website (as defined above) and at all entrances to the Festival Area. 

q. Third parties: natural and legal persons, other than UNTOLD, Visitors or Ticket Buyers. 

r. Festival Area: any of the locations where the Festival takes place.

3. LEGAL RELATIONSHIP 

3.1 These GTC also present the obligations arising from participation in the Festival and the relations that are established between UNTOLD and the Participants on the occasion of the Festival, the latter being obliged to comply with them, the application of the GTC reaching the guarantee of the safety and comfort of the GTC. 

3.2. The GTC should be read in conjunction with the Privacy and Cookie Policy. TCGs will be posted both on the www.untold.com website and at the entrance of the Festival. 

3.3. These GTCs outline the rights and obligations arising from the receipt of an Order Confirmation, the purchase of Products and participation in the Festival and the relationships established between Untold and the Buyer and the Participants.

3.4. By purchasing Products or participating in the Festival at the Festival, Product Buyers and Participants accept and agree to comply with:

• GTC and any obligations and responsibilities related thereto. Any Product Buyer and Participant who violates the GTC may be liable for legal action, denial of entry to the Festival and/or removal from the Festival perimeter.
• security measures, notifications, requests or announcements posted or given by the Police, Security Personnel or agents representing any of the Associated Entities, including without limitation, any instructions or announcements regarding access to and security to the Festival;
• all national laws and regulations.

3.5. The Buyer and the Participant agree to indemnify the Organizer for any damages, losses, liabilities or prejudices that these parties suffer or may suffer as a result of the failure of the Buyer and the Participant to comply with these GTCs.

4. TICKETS AND WRISTBANDS

4.1. Visitors are admitted to the Festival at the times and under the conditions specified by the organizer in these regulations. By purchasing a valid Ticket, each Participant ensures the right to participate in the Festival, with the obligation to know their rights and obligations within it.

4.2.  Before announcing the date of the festival, the Organizer will issue vouchers that will be converted into access tickets once the date of the event is communicated. After this moment, the vouchers will become actual tickets that ensure access to the festival.

TYPES OF VOUCHERS AND TICKETS

4.3 Participation in the Festival is done using one of the following types of tickets:

1. Standard Voucher/Ticket (General Access) – guarantees the Authorized Participant access to the Festival for the entire period of its development.
2. VIP Voucher/Ticket – guarantees the Authorized Participant access to the Festival for the entire period of its development. VIP pass holders benefit from access to a specially designed area with bars with Premium drinking options. Access to the Festival for VIP season ticket holders is through a special entrance.
3. VIP Mainstage Voucher/Pass -  Provides access to the VIP platform from Mainstage. 
4. Galaxy Backstage Voucher/Pass - Provides access to the VIP platform at the Galaxy stage. 

Important! Access by people under 18 years of age to the VIP area and the Backstage is strictly prohibited. The Contractual Partners operating the VIP platforms will be able to establish differentiated access conditions on the platform, depending on the services offered by the Partner and paid for by the consumer. 

TYPES OF INVITATIONS 

4.4. Participation in the Festival is also made using one of the following types of invitations (which will be assimilated to the Tickets): 

1. Standard Invitations (General Access) – guarantees the Authorized Participant access to the Festival for the entire period of its development, starting from the first day from the opening time communicated by the Organizer and until the end of the Festival.
2. VIP Guests – guarantee the Authorized Participant access to the Festival starting from the first day from the opening time communicated by the Organizer and until the end of the Festival. VIP guest holders benefit from access to a specially designed area with bars with Premium drinking options. Access to the Festival for VIP guests is through a special entrance.
3. VIP Mainstage -  The VIP Mainstage ticket provides access to the VIP platform at Mainstage. 
4. Galaxy Backstage Pass - The ticket gives access to the VIP platform at the Galaxy stage. 

Important! Access by people under 18 years of age to the VIP area and Backstage is strictly prohibited. The Contractual Partners operating the VIP platforms will be able to establish differentiated access conditions on the platform, depending on the services offered by the Partner and paid for by the consumer. 

SERVICES AND ACCOMMODATION

4.5 The Organiser places through the www.untold.com  website a series of products that include services and accommodation or various packages that will be offered in collaboration with our contractual partners. Additional information regarding the detailed conditions applicable to the purchase of these Services will be provided by our Contracting Partners when purchasing the Services. The buyer of the accommodation services must also comply with the rules and regulations of the purchased accommodation location.

4.6 The purchaser of vouchers/tickets/subscriptions has the obligation not to display online images of them.
4.7 It is strictly forbidden to sell or buy invitations.

4.8 We encourage people who enter the Festival Area using an invitation to donate an amount of money (in the places that will be indicated in this regard), an amount that will be used for charitable purposes, described in the specially arranged locations. 

4.9 Tickets/Invitations ensure access to only one person in the Festival.

4.10 The Organizer reserves the right to modify the list of artists participating in the festival, both before and for the entire duration of the UNTOLD Festival. Tickets purchased for participation in the entire day of the event, as well as subscriptions, offer the buyer access to the festival perimeter and not to a specific show/artist. 

4.11 Each venue, within the festival perimeter, has a limited capacity and access may be temporarily restricted in order to meet the safety regulations in force. 

4.12 Standard Tickets/Passes may be changed into VIP Tickets/Passes, with the payment of a price difference, within the limit of available stocks. 

4.13 In the case of the price of a ticket expressed in EURO, the reference rate was set at RON 5.0000 as of 08.08.2023, 08:52:24, of Banca Transilvania.  

4.14 The Organizer reserves the right to change the exchange rate and price of the Tickets without prior notice. The change in the price of tickets does not apply to tickets already purchased at the time the change occurs. 

4.15. PRIORITY LANE (ACCESS SERVICE TO THE FESTIVAL THROUGH A SEPARATE AREA FROM THE GENERAL ONE)

"Priority Lane" consists of purchasing a service that allows access to the festival through a dedicated area, different from the general access.

4.15.1. Conditions. In order to benefit from this service, the customer must cumulatively meet the following conditions: 

1. Have a valid ticket for the 2025 edition of the Untold festival (One day ticket, General Access), and if the ticket is Anytime, have the 2025 edition confirmed;
2. To have Online Check-In done;
3. The service is available for all age groups. Minors under 7 years of age can access this area free of charge with the companion who purchased this service. All persons over 7 years of age are required to present proof of purchase of this service at the entrance to the access area. In the absence of product presentation, access through the "Priority lane" area will not be allowed.

4.15.2. The steps that the participant takes to benefit from this service are:

1. The purchase is made on the www.untold.com website.
2. The holder chooses the Priority Lane service and fills in the necessary data for the purchase.
3. After confirming the data and accepting the Terms and Conditions and Privacy Policy, the Client clicks on the "Pay Now" button and is redirected to the payment page.
4. After the successful completion of the payment, the order confirmation email is sent.
5. After picking up the festival wristband, the participant heads to the Priority Lane area, where they will present the dedicated document for Priority Lane for scanning.

4.15.3. Availability. The organizer provides a limited number of "Priority Lane" products for each day of the Festival. Availability may be modified by the Organizer in order to supplement them within the limit of available places. 

4.15.4. Use: This product can only be used once and is only valid for the day for which it was purchased, as highlighted on the website. The participant has the option to select between day 1, 2, 3 or 4 of the Festival. For example, a "Priority Lane" product purchased for day 1 cannot be used on day 3.

This product may not be transferred to other persons.

4.15.5. Price. The value of the product is the one indicated on the website. The prices displayed on the platform are in RON currency and include VAT. The prices are valid at the time of accessing the page where they are displayed, the Organizer reserving the right to modify them at any time, without any prior notice or notification. Payment can be made exclusively online by card through the payment processor's service. Once the order has been placed and confirmed, it cannot be canceled, and the amount of money paid will not be refunded, regardless of whether the product has been used or not.

4.15.6. Important aspects: This product does not guarantee entry within a certain time frame or a shorter waiting time by using this access route. 

4.15.7. Support: For any questions or unforeseen situations that arise, the ticket holder can contact us at the e-mail address: [email protected]

PROHIBITIONS 

4.16 It is strictly forbidden to transmit or post unique series of tickets and/or subscriptions on social networks or other such websites (e.g. Facebook, OLX, etc.). 

Failure to comply with these provisions will result in the cancellation of the invitations/tickets or subscriptions sold and the prohibition of access to the festival of the persons involved in this operation. 

4.17 IMPORTANT! It is strictly forbidden to sell or buy invitations and it is not recommended to purchase tickets or subscriptions except through authorized ticketing platforms (www.extasy.com or any other authorized platforms, called Contractual Partners).  

 

THE ORGANIZER CANNOT GUARANTEE THE VALIDITY OF ANY TICKETS THAT ARE NOT PURCHASED THROUGH THESE CONTRACTUAL PARTNERS. IN THE EVENT THAT ANY FRAUD IN RESPECT OF A TICKET IS DISCOVERED, THE ORGANIZER RESERVES THE RIGHT TO CANCEL THAT TICKET (even if the holder of a fraudulent ticket has managed to go through the check-in or transfer process). The organizer will analyze whether it is in its authority to act on that ticket or if it is within the competence of the public authorities.

THE ORGANIZER DRAWS ATTENTION TO THE FACT THAT A SERIES OF FRAUDS HAVE BEEN DISCOVERED THAT RESULTED FROM THE SALE OF TICKETS THROUGH UNAUTHORIZED CHANNELS, AND THE CONSUMER ASSUMES IN THIS CASE THE RISK OF PURCHASING A TICKET THAT WILL NOT ALLOW HIM ACCESS TO THE FESTIVAL. 

The Organizer reserves the right to resort to legal means to sanction those who will be found to carry out such activities, as well as to cancel the respective Tickets/passes. 

4.18 Purchased tickets and/or subscriptions may be used for commercial purposes, such as for organizing promotional campaigns, offering tickets and/or subscriptions as prizes for competitions, etc., only with the prior written consent of the Organizer. Failure to comply with this obligation will lead to the cancellation of tickets and/or passes used for commercial purposes and the obligation of the responsible persons to repair the damage thus created. At the same time, the organization of promotional campaigns through the use of tickets and/or subscriptions to the Festival, without the prior written consent of the Organizer, constitutes the violation of the intellectual property rights regarding the UNTOLD Brand. 

CONTRACTUAL PARTNERS 

4.19 Tickets are not sold directly to the Participants Authorized by UNTOLD, and their payment is not processed directly by UNTOLD. The ticket authorizing participation in the relevant Festival is sold to the Buyer by the Extasy platform or by other Contractual Partners (as this right is assigned by UNTOLD). All Payments are made through the Contractual Partners. The Organizer only guarantees the validity of the Tickets sold through the networks of these Contractual Partners. 

4.20 Further information regarding the detailed conditions applicable to the purchase of Tickets online or in physical format will be provided by our Contractual Partners at the time of purchase of the good. 

4.21 Our Contractual Partners sell Tickets at fixed locations and on online ticket purchase interfaces. 

4.22 The Buyer/Consumer will receive information from the Contractual Partners in particular in relation to the following aspects: taxes and commissions applied to the price set by UNTOLD, payment and payment methods, invoicing, processing of the Buyer/Consumer's data and refund possibilities, insofar as they exist. 

4.23 The tickets accepted by the Organizer can be in physical format or in electronic format (eTickets) which are sent to you in the form of a QR code in My Wallet in your personal account, in an e-mail or printed on paper, which each Participant is obliged to bring with him to the event or to present in original electronic format (on the phone,  tablet or other electronic devices that allow this). Attention! Photos taken at tickets are not accepted! Most of the Contractual Partners' customers receive tickets within 3-5 minutes after the payment is successfully completed. If your ticket After 24 hours from placing the order, you have the obligation to contact the platform from which you purchased the ticket within 10 days of purchasing the ticket, but no later than one day before the start of the Festival. UNTOLD is not responsible to any extent for this kind of situation, and in the absence of a valid ticket, access to the Festival will not be allowed. 

OTHER TICKET-RELATED FEES AND SERVICES 

4.23.1 The final price paid by the buyer will consist of the basic price of the ticket plus, which will also include administration and processing fees, Red Cross stamp duty of 1%, monument stamp duty and taxes related to collective management organizations. 

4.23.2 UNTOLD does not assume responsibility for administration and processing fees which may differ depending on the platform from which the ticket is purchased and the Contractual Partners from which the consumer/buyer purchases the good. UNTOLD is not responsible for the extra services offered by the Contractual Partners. 

4.23.3. For the collection of the bracelet from the distribution points located in Iulius Mall and Ploom, an administrative fee of 25 lei will be charged. This amount will be paid at the time of picking up the bracelet and represents the value of its processing and issuance services.

RISK FREE 

4.24.1 The Risk Free additional service is offered by UNTOLD, which undertakes to return the equivalent value of the access ticket to the Buyer, in case the Buyer meets all the following conditions: 

i) the request for its reimbursement within the term provided for in art. 4.24.2 and 

ii) in case of no-show at the event and 

iii) to the extent that the buyer has opted for this service and has paid the related fees, under the following conditions: 

4.24.2 The Buyer may request at any time the return of the value of the purchased Risk Free ticket, but no later than 14 days before the start of the event, the exact date to be announced by the Organizer.

4.24.3 The Organizer undertakes to return EXCLUSIVELY the value of the ticket, without the Risk Free fee (established by the Organizer between 10-25 Euro) within a maximum of 30 days from the time of the request, if the request was made within the deadline. 

4.25 Except for the situations provided for in art. 4.24, the money from the Tickets purchased for this event is not refundable, the purchase of tickets for shows and entertainment activities being exempted from the application of the right of withdrawal regulated by GEO 34/2014. In the event that the UNTOLD Festival scheduled on the date announced by the Organizer is postponed or canceled due to the circumstances created by the coronavirus pandemic or other external events that are not within the Organizer's control and make it impossible to hold the event under normal conditions or at the normal capacity, the Organizer cannot be held responsible for this fact, but the purchased tickets will be valid for the rescheduled edition of the Festival. 

4.26 The Organizer does not assume responsibility for the loss or theft of the Ticket and/or the Subscription. The Organizer is not obliged to refund the amount of money or to replace the Ticket and/or Season Ticket in case of loss or theft of the Ticket and/or Season Ticket. 

4.27 The Buyer expressly gives its consent for the Organizer to request and process the Buyer's home or residence address in order to send the festival access bracelet directly to the indicated address, in order to ensure access to the Festival in a more pleasant and efficient way. The Organizer reserves the right to offer this option to Buyers for a fee, as an alternative to the option to pick up the bracelet from the location announced by the Organizer on the eve of or during the Festival. If this service is available, the Organizer will complete this section. 

4.28. REFERRAL CAMPAIGN

4.28.1. Any person who has an account on the www.untold.com platform can benefit from the campaign as follows: In their personal account on the platform, the user will have access to a section called "Referral," where they can view the benefits and mechanics of using the unique code automatically assigned to them. The unique code can be used exclusively for purchasing subscriptions or products available through the Referral link. The unique benefit code is automatically applied to the person who receives the link and purchases a product. The unique code can be used for an unlimited number of orders. For each subscription or product purchased, the user will receive a value voucher in the form of a €10 cashback in their Wallet for each subscription or product. These cashback amounts can be used exclusively for loading onto the bracelet or the Festival ticket for top-up, which can be used to purchase products at the Untold 2025 Festival by paying with the bracelet.

4.28.2. The amounts will be visible as a Reward in My Wallet only after the product purchase has been completed and the payment has been received by the Organizer.

4.28.3. The cashback Reward is only available if the Participant has a valid ticket to the festival and attends it.

4.28.4. The Participant is required to use the entire amount within the UNTOLD 2025 Festival, as the amounts cannot be carried over to future Festival editions, cannot be withdrawn at the end of the event (either fully or partially), and cannot be transferred back to My Wallet. Thus, any amounts obtained by the Participant through the campaign that remain unspent will not be refunded at the end of the Event either online or on-site. If, for any reason, the UNTOLD Festival does not take place in 2025, the Participant will not be entitled to the payment of the equivalent amount in lei of the sums earned or any other kind of compensation.

4.28.5. The value of the voucher obtained in this Campaign cannot be converted into cash, nor can these prizes be exchanged.

4.28.6. From the moment the value voucher in the form of cashback is made available in the user's Wallet, the Organizer is released from any obligations towards the user.

5. CHECK-IN OBLIGATION 

5.1 In order to be allowed access to the Festival area, the holder of a valid Access Ticket has the obligation to check-in the purchased ticket. The buyer of a ticket has the possibility to check-in in two ways: online or on-site (at the location). 

5.2 Check-in can be done for a fee on-site (at the entrance to the Festival Perimeter) or free of charge under certain conditions provided for in these GTC and exclusively online (on the website www.untold.com or through the UNTOLD app). 

5.3 On-site check-in (at the event venue) 

5.3.1 On-site check-in will be carried out by the Contractual Partners of the organizer, who use their own infrastructure and staff. 

5.3.1.1 !!! Attention: On-site check-in will be possible every day of the festival between 15:00 and 04:00 and will allow access to the festival, with a wristband, starting at 16:00 and until 05:00. 

5.3.2 Check-in on site will be done in all situations for a fee that is paid at the ticketing points where the bracelet will be issued based on the ticket. The fee for the check-in service at the location is EUR 25, and is paid at the time the buyer presents the original identity document. 

5.3.3 Caution!! The scanning of the identity document (identity card/passport) is done only partially, being collected only data consisting of: name, surname, gender, country/location of origin, date of birth, nationality, and photo on the identity document, without retaining the following data, such as: personal identification number, ID series and number or any other sensitive data. For more details regarding the personal data that is processed by Untold, please read our Privacy Policy.

5.3.4 If the Ticket holder does not wish to have his/her identity document scanned, an operator will record the data provided by the person concerned on the basis of the identity document presented in original on the spot. 

5.3.5 Each valid Ticket holder, who has checked in and presented himself at the entrance to the Festival Area, receives a Bracelet (the color of which is according to the type of Ticket Purchased) to which the data collected in the check-in process are attached. After completing the process of exchanging the Ticket for a Bracelet, the Bracelet will confer the rights and obligations provided for in the Ticket. 

5.3.6 UNTOLD will register the Visitor's Bracelet, during the entry procedure, provided that the Visitor validly check-in the Ticket. 

5.3.7 Wristbands are non-transferable. 

5.3.8 Visitors are obliged to wear the Bracelets, during their validity, on their wrist or, in exceptional and well-justified cases, in another visible place, provided that the Bracelet cannot be removed without being damaged. The Festival organizers can inspect the Bracelets at the entrance, at the exit and on the entire perimeter of the Festival, throughout the Festival Duration. 

5.3.9 The Visitor is fully responsible for any damage to or loss of the Bracelet. 

5.3.10 Damaged bracelets, which have been resealed or cut, whose closure system has been opened, those with a diameter greater than the wearer's wrist or which have been intervened in any way, are NOT valid, and the organizers reserve the right to retain such bracelets, to deny access to the festival and to complain about the situation to the competent authorities. 

5.3.11 UNTOLD will not replace damaged or lost wristbands except to the extent that the Participant can prove the purchase of the ticket linked to that wristband legally. Participants who cannot provide this proof lose their right to be in the Festival Area, being excluded from it. 

5.3.12 In case of loss, damage of any kind to the Bracelet, the Participant is obliged to purchase a new Ticket for that day if he/she wishes to remain within the perimeter of the Festival. 

5.3.13 If the bracelet appears to have been fraudulently damaged, the Organizer has the right, in addition to the rights provided for in art.5.3.9, to oblige the Participant to purchase a Day Ticket regardless of whether the Participant can prove the purchase of a ticket legally and regardless of whether or not he/she still wants to stay in the Festival Area. This right can be exercised at your discretion, and depending on the availability of tickets for that day. 

5.3.14 If, upon access to the Festival Area, the Ticket holder is suspected of illegally acquiring the Ticket, UNTOLD expressly reserves the right to require the Ticket holder to submit evidence (documents and/or certificates) verifying the legal acquisition or acquisition of the Ticket, as well as the right to assess whether they are valid and compliant,  and in the absence of a document refunding the purchase price and refusing the entry of that person into the Festival Area. 

5.4 Online Check-in

5.4.1 The Online Check-in process involves registering/assigning a valid ticket in an account created by the Visitor, through the UNTOLD website or application and providing the personal data requested for this process. The online check-in process is free only during the first 30 days of purchasing the ticket, after which a fee of 15 EURO is charged. UNTOLD encourages all Buyers to check-in online at the time of ticket purchase in order to avoid paying additional fees and to ensure smooth access to the festival. The payment of the online check-in fee will be made through secure payment platforms. 

5.4.2 The 30 days of free Online Check-in are calculated starting from the day on which the subscription was purchased. 

For example: if the customer purchased a subscription on 31.10, he/she has the possibility to check in online for free until 29.11 (inclusive). 

Online Check-In for Tickets Purchased Offline – Partners

5.4.3 The process to redeem the ticket purchased from the offline environment is done by entering the personal profile and entering the electronic code in the Redeem section. After activating the code, the holder will receive the ticket in the My Wallet section and by email. 

5.4.4. Check-In is free of charge during the first 30 days after the purchase of the ticket. After this period, the user must pay the fee of 15 Euro for each Check-In made. The platform will automatically indicate how many days are left of the free period and the amount of the Check-In fee.

5.4.5 If, after claiming the ticket, the holder is no longer able to make it to the festival, he/she has the option to transfer the ticket to another person, subject to the provisions regarding Online Transfer and Check-In herein. 

Online check-in for tickets purchased online

5.4.6 To check-in online, the ticket holder must log in to the account from which he made the purchase and access the My Wallet section where the purchased tickets will be displayed. The holder will have to select the ticket for which he is going to carry out his Online Check-in and follow the steps indicated.

5.4.7 The User can check-in free of charge within the first 30 days after the purchase of the ticket.

5.4.8 In the event that the User is no longer in the free period (the first 30 days from the purchase of the ticket), in order to carry out the Check-in, he/she will have to pay the equivalent of 15 Euros. If a User has purchased more than one ticket, he/she will have to pay the fee of 15 Euros, for each ticket. 

5.4.9 After selecting the ticket, the user must upload a photo (except for minors) and fill in the following data: name, surname, phone number, e-mail, gender, date of birth, country, city, county. Minors' picture

5.4.10 Users who are not yet 18 years of age are required to download and complete the Parental Consent form. 

5.4.11 At the time of Online Check-in, the Visitor is solely responsible for the correctness of the data entered. The organizer has the right to verify on the spot whether the data entered by the visitor correspond to the data on the visitor's identity card. 

5.4.12 At the latest at the time of Online Check-in, the User acknowledges and agrees to the Terms and Conditions of the Festival, displayed on the www.untold.com website. 

5.4.13 If the user has purchased more than one ticket and wishes to check in for the other tickets, he/she can do so by entering the data of the persons who will use the tickets for each ticket. The ticket group holder is directly and solely responsible for the correctness of the data entered and will take consent from each person for whom they check-in that they have read, understood and agree to the Untold Terms and Conditions and the Privacy Policy. 

6. TICKET TRANSFER POLICY 

6.1. The transfer of a ticket implies the transmission of the product by its current holder to another person who will take over the rights and obligations arising from its use.

6.2. Once the holder chooses to transfer the ticket to another person, he/she accepts and assumes that he/she waives all rights he/she had over the ticket. 

6.3. Check-In is free of charge during the first 30 days after the purchase of the ticket. After this period, the user must pay the fee of 15 Euro for each Check-in made.

6.4. The ticket transfer is made for a fee. The transfer costs are as follows:

• General Access 4-day pass - 75 lei Starting from October 24, 2024, the transfer fee for this category of vouchers/tickets will be 100 RON/25 EUR.
• General Access 1 Day Ticket - 35 lei
• VIP 4-day pass - 150 lei
• VIP Day Ticket - 75 lei
• General Access Invitation 4-day pass - 250 lei 
• General Access Invitation 1-day ticket - 150 lei
• VIP Invitation 4-day pass - 250 lei
• VIP Invitation Day Ticket - 150 lei

6.5. The transfer is possible for tickets with or without Online Check-In.

1. Transfer for tickets without online check-in:

To make the transfer, the ticket holder must log in to his account and select the Transfer button, being then automatically directed to the form for filling in the information of the person to whom the transfer is made.

B. Transfer for tickets with online check-in:

To make the transfer, the ticket holder must log in to his account and delete the Check-In for free. After deletion, the holder will select the Transfer button and is directed to the form for filling in the information of the person to whom the transfer is made. 

6.6. In both situations, after the transfer has been made by the old holder, the new holder will have to follow all the steps for online check-in for the transferred ticket, free of charge or for a fee, in relation to the number of days from the time of purchasing the ticket. If the 30-day period from the purchase has been exceeded, the new holder who receives the ticket will pay the fee of 15 Euro.

6.7. If the ticket holder has deleted the Check-In but no longer wishes to transfer the ticket, the provisions relating to a new Check-In remain valid.

6.8. In order to carry out the Ticket Transfer, the holder will have to fill in the data of the person who will receive the ticket (name, surname, telephone,). 

6.9 A ticket that has both Online Check In and Top Up Online made cannot be edited or transferred! 

6.10. The only mechanism for transferring a ticket from one holder to another authorized and recognized by the Organizer is through the official platform.  Photos of QR codes are not accepted!

6.11. Access to the event will be based on an identity document (identity card or passport) and the ticket with a valid QR/code.

6.12. For information and support, the user can send an email to [email protected]. 

7. RHUNA AND ACCOUNT BALANCE USAGE 

7.1. General aspects

7.1.1. Rhuna, as defined in these Terms and Conditions, is used for the purchase of Rhuna products and services within the Untold festival and on the www.untold.com platform.

7.1.2. Through the personal account on the Untold platform (website or application), the user will be able to load an amount of money into the system by pressing the "Top Up Account" button which, with his consent, will be transformed into RHUNA and will be visible in the Account Balance section.

7.2. Use of Rhuna

7.2.1. Once the amount of money has been deposited into the Account Balance and converted into RHUNA, the User will be able to use this tool to:

a) Purchase of Rhuna products and services.

b) Charging on the ticket and on the access bracelet for the purchase of products and services within the festival.

7.3. Validity and withdrawal of Rhuna

7.3.1. The RHUNA loaded into the Account Balance has a validity period until December 31 of each year related to the festival edition. After this period, the amounts existing in the Account Balance will expire.

Example: The money converted into RHUNA for the Untold Festival 2024 remains valid for the purchase of products and services, until December 31, 2024. The money added to the personal account in 2025 will be valid for the purchase of products or services until December 31, 2025.

7.3.2. After converting the amounts of money into Rhuna, the User may no longer convert Rhuna into its cash equivalent and/or withdraw the converted amount, except in exceptional circumstances (death, inability to use the account for a long period of time, proven by supporting documents).

7.4. Rewards System

7.4.1. The Organizer may grant certain benefits in the form of advantages and rewards that can be used for the purchase of Rhuna products and services during the festival, on the Untold platform or to achieve online top-up on the ticket.

7.4.2. These benefits, referred to as Rewards, have the following characteristics:

● They cannot be withdrawn. Rewards cannot be converted to cash and withdrawn from your account.

● They cannot be converted into their cash equivalent.

● Expires after the completion of the festival edition for which they were awarded. Example: If the user received a reward on the Untold Festival in March 2025, it can be used until the last day of the Untold Festival 2025.

● The equivalent of the Reward will be withdrawn with priority in the case of the purchase of Rhuna products and services or top-up. Example: If the user has received a reward for the 2025 edition of the Utnold Festival and has additionally loaded an amount of money into the Account Balance, when purchasing a product, the amount of the Reward will be used first, then the amount of money loaded.

7.5. Payment processing

7.5.1 The Untold Platform uses Banca Transilvania's services to load the amounts of money into the Account Balance that are converted into Rhuna.

7.5.2 Online payment with your personal or company card can be made in complete security. The cards accepted for payment are those issued under the VISA (Classic and Electron) and MASTERCARD logos (including Maestro, if they have a CVV2/CVC2 code).

7.5.3 Payment is based on a secure online transaction processing system that provides confidentiality, security and simplicity in the purchase of products and services via the Internet. The processing of card data is done exclusively through the bank.

7.5.4 The Organizer is not responsible for any technical or system errors that may affect the operation of the Account.

7.5.5 The User is responsible for the security of access data to the personal account and for all activities carried out under his/her account. The organizer is not responsible for unauthorized use of the user's personal account.

8. TOP UP ONLINE

8.1 Top Up Online is a service offered by the Festival to users, which allows them to load their festival ticket with money by online payment or by transferring from My Balance, and that amount will be transferred to the festival bracelet. This service is only available to users who have completed a valid Online Check-in.

8.2 Top Up Online can only be achieved from cards that have 3D Secure activated.

8.3. Pre-festival Online Top Up – for users who have completed the Online Check In

a) After the online check-in, the ticket becomes available in the Account Balance area and you will be able to make the Top Up by activating the "Top Up Details" button.

b) The user can select different top up options:

○      One-time transfer from the user's account: The selected amount that they want to upload to the bracelet is transferred only once.

○      Auto top up when the balance drops below a certain value: By activating the option, when the credit drops below a certain amount set by the user, the ticket in the account is automatically loaded with the set amount, taking money from the Account Balance or from the card, if Contull does not have enough funds.

c) The user will be transferred to a secure payment page, where they will have to enter their card details and 3D Secure verification code.

d) After the successful payment, the user will be able to view the total amount deposited on the ticket.

e) After completing the online Top-up, the amount of money on the bracelet will have to be activated at any of the merchants inside the Festival or at the Credit Points.

f) After activating the top up, the User can spend the money in the Festival, at any time, during the entire period of the Festival.

g) If the user has spent all their money, they can repeat the same steps described above to recharge their wristband or go to any charging point - Credit Point inside the festival.

9. PAYMENT METHOD WITHIN THE FESTIVAL 

9.1 The payment method for the Products and Services offered in the Festival Area is through the multi-use vouchers used using payment devices (RFID), made available by Untold, through the Festipay service, respectively their activation on the bracelet.

9.2. Participants have the obligation to use in the Festival Area only the payment methods and instruments established by the Organizer.

9.3 Upon entering the Festival Area, each Participant will receive a Bracelet (with the integrated payment system) with which he/she can purchase the Products and Services available at the Festival. Cash payment in the Festival Area is strictly prohibited, outside the Credit Point areas established in advance by the Organizer.

9.4 These payment instruments are considered MPVs (multi-purpose vouchers = multi-purpose vouchers), as defined by the European Commission, due to the fact that in exchange for the Credit Points on the payment instrument, the Participant can purchase services/products that have a different VAT rate. In this case, VAT is collected when using credit points. At the same time, the issuance of a tax receipt and/or an invoice for the purchased Product/Service is the responsibility of the merchants (Contractual Partners). If a Participant wants a tax invoice for the Products/Services purchased during the Festival, he/she has the obligation to keep all the tax receipts from each merchant (Contractual Partner) in order to subsequently request the tax invoice from the respective Contractual Partners.

9.5 The Organizer has the possibility to provide the Visitors with proof that the transaction (deposit or withdrawal of funds) has been carried out.

9.6 The procedure regarding transactions in the electronic system during the Festival is as follows:

a) At the entrance to the Festival Area, after obtaining the Bracelet, it is recommended that each Participant go to one "Credit Points" to load their Bracelet with credit points.

b) The bracelet will be the only payment method within the Festival.

c) The conversion for this MPV (multi-purpose voucher) is: 1 leu – 1 credit point.

d) For each load, the Organizer has the possibility, but not the obligation, to hand over to the Participant a proof for the amount deposited on the Bracelet.

e) Damaged Wristbands may be deactivated and replaced with other Wristbands at the Help Desk - Credit Point, located in the Festival Area, throughout the Festival Duration, taking into account the provisions of point 5.3.11. 

f) After obtaining a new Bracelet from the Help Desk – Credit Point, the amount held by the Participant on the damaged Bracelet will be transferred to the new Bracelet.

g) Participants have the possibility to charge their Bracelet as many times as they want, but each charge must have a minimum amount of 1 leu.

h) The participant has the right and the possibility to check the amount available on the Bracelet at any Contractual Partner in the Festival Area or at the Credit Point.

i) The Bracelet can be loaded/recharged either by cash, by bank card or by www.untold.com platform (for bank cards issued under the Visa, Visa Electron, Mastercard, Maestro logo issued by any bank in the world), according to the "Top Up Online" Chapter of this Regulation.

j) In case of top-ups/top-ups of the Bracelet through the Site, the Participant assumes full responsibility for the card data entered into the platform.

k) At the first payment made by bank card, the 3D Secure security code will be requested. If the first payment is authorized, subsequent payments can be made without the 3D Secure security code. 

9.7 No fee is charged for payments by credit card!

9.8 Purchase of Products/Services from merchants (Contractual Partners):

a) The Participant chooses the desired Product, at which time the respective Contractual Partner ticks the amount in the POS;

b) Each Participant has the obligation to check the amount ticked by the Contractual Partner in the POS, and after verification he/she will touch the chip on the Bracelet to the POS - contactless card-reader to make the payment;

c) The Contractual Partners will have the obligation to issue tax receipts to the client Participants (and invoices, at the request of the Participants).

13. REFUND - Return of the money left on the bracelet, at the end of the festival

13.1 The REFUND is the action by which a festival-goer recovers the money remaining on the bracelet, under the conditions detailed in these Regulations. 

13.2 The unused amounts on the RFID bracelet can be exchanged for money, through the process called REFUND, if all the conditions imposed by the Festival are met. 

13.3 In the event that the festival-goer has not withdrawn the unspent amounts from the bracelet or has not taken an action by which he requests the redirection to the Account Balance, the return to the card or the donation of the amount by the announced date, these amounts become the property of the Festival. 

13.4 The refund can be made in the following ways:

13.4.1 REFUND AT THE FESTIVAL LOCATION

13.4.1.1 Refund of the amounts at any of the loading points on the festival perimeter, at any time during the festival period, but no later than the date announced by the Organizer. 

Any request that comes after the date and time expressly indicated will not be taken into account by the organizer. In this situation, the organizer cannot be held responsible for not returning the amount to the festival-goer, being the festival-goer's exclusive duty and obligation to respect the date and time by which he can make the request for the refund of the amounts left unused on the bracelet. If the festival-goer does not make the request within this period, he is solely responsible for the non-refund of the money, the organizer being without any fault. IN THIS REGARD, WE RECOMMEND FESTIVAL-GOERS TO REQUEST A REFUND AT THE LATEST WHEN THEY LEAVE THE FESTIVAL ON THEIR LAST DAY OF PARTICIPATION. 

13.4.1.2 The returned amount represents the entire amount remaining in the RFID Wristband's account (including those resulting from online transactions). 

13.4.1.3 In order to make the Refund, the festival-goer must wear the bracelet on their hand and make sure that it does not show signs of compromise (except for the cases agreed by the Festival and presented in these Regulations). 

13.4.1.4 If the Client has made the Top Up using a bank card, the maximum amount that he/she can withdraw in cash may not exceed 2000 LEI. 

13.4.1.5. For situations where the balance of the bracelet is greater than 2000 LEI, the customer will have to present to the HelpDesk the receipt issued by the bank POS, with the proof of deposit of the amount. The client will fill in a refund request for this amount, which will be sent to the banking partner, no later than the date announced by the Organizer. It can take up to 14 business days for your refund to be processed. The amounts requested by filling in the form will be returned to the account from which the payment was initially made.

13.4.1.6. Holders of hardcover tickets can present themselves for a refund exclusively at the points at the location. 

10.4.2. ONLINE REFUND

10.4.2.1. The Online refund process is carried out through the user's account, in the Account Balance section. The festival-goer will click on the "Refund" button and will have the option to select one of the following actions on the platform regarding the amounts on the ticket:

1. Directing back to Account Balance. The amounts in the Account Balance can be used to load the ticket to a new event or to purchase products and services.
2. Donation of the amount to a cause supported by the Organizer.
3. Return of the amount to the card with which the load was made.

10.4.2.2. The online refund process refers to the return of amounts ONLY from online transactions. The return will be made by expressing an option but no later than the date announced by the Organizer, as indicated on the platform. Any request received after this date will not be considered.

10.4.2.3. In this situation, the organizer will not be held responsible for the non-refund of the amount, being the exclusive duty of the festival-goer to formulate the refund request within the deadline granted.

10.4.2.4. For the online return of unused amounts, a fee of 5 RON is charged – processing fee, automatically withdrawn from the festival account. Directing the amounts back to the Account Balance is free of charge. 

10.4.2.5. If a user has completed the pre-festival Top Up and wants a refund before the start of the Festival, he/she will be able to do so only in exceptional situations, duly analyzed by the Organizer.

10.4.2.6. The Festival-goer is permanently displayed, within the account created by him/her, the amount of money he/she has left in total on his/her bracelet and which he/she can request via REFUND online.

10.5. REFUND order for the situation in which the top up was made with several bank cards.

Each transaction is associated with a bank card. If two top-up transactions are made from two different cards, the money will be debited first from the first top-up card. For example, if 100 Ron is first loaded from one card and then 100 Ron from a different card, and 80 Ron is spent in the festival, the rest of the amount remaining in the bracelet account will be 120 RON. At REFUND, 20 RON will be refunded for the first transaction (the first card from which the online top up was made) and 100 RON on the second card, respectively for the second online transaction.

10.6. REFUND in the event that the festival-goer has made both the top up online, but also the top up at the location:

If there is still money unspent on the bracelet, the festival-goer will be able to get an online refund only in the amount of the transaction he made online. For example, if the online top-up of 50 RON is made, and the location also top-up of 150 RON, in the balance of the bracelet there will be 200 RON. If 70 RON is spent during the festival, a total of 130 RON will remain on the bracelet. From this amount, the festival-goer will be able to obtain an online REFUND of only 50 RON, and the rest of the money will be withdrawn at one of the loading points of the Festival, but no later than the date announced by the Organizer.

11. GENERAL RULES OF ACCESS TO THE FESTIVAL

11.1 Entry to the festival is possible only through the established places and times, exclusively for the Participants.

11.2 Access to the Festival Area is made only at the specially arranged entrances, in compliance with the procedures for registering the purchased Tickets, the check-in and access rules, provided by these GTC. 

11.3 In order to reduce the crowding created in the access area, as well as the discomfort of the participants, two entrances will be allowed, per day, to the festival. 

11.4 Access to the Festival Area will be made depending on the type of ticket purchased. 

11.5 Participants are required to carry identity documents in addition to the Ticket. 

11.6 At the request of the security team or representatives of the Organizer or other competent bodies or authorities, the Participant has the obligation to present the access documents and identity documents. 

11.7 These GTCs will be displayed in a visible place at the entrance to the festival and in other public areas within the festival. 

11.8 In order to ensure the safe conduct of the Festival, UNTOLD reserves the right to restrict the type of objects that can be brought into the Festival area. 

This list is not exhaustive, as the organizer has the right to prohibit access to the festival to the extent that the object owned by the participant could endanger the safety of other participants or would pose a danger to the safe conduct of the event. 

Therefore, it is forbidden to enter the Festival with the following objects: 

• Drugs or any kind of psychoactive substances;
• Accessories for 
• Bottles (including but not limited to PERFUMES, sprays or deodorants);
• Flammable cosmetics (sun cream is allowed);
• Backpacks or purses larger than 29 cm x 21 cm x 12 cm;
• Beverage cans;
• Canned;
• Fireworks; 
• Lasers;
• Sprays or corrosive/flammable substances, paints or containers with harmful or flammable substances;
• Banners supported by sticks;
• Chairs;
• Weapons or any objects that can be adapted as weapons or projections;
• Knives, blunt objects or any objects with a sharp point or a sharp edge;
• Chains or objects that have chains attached (such as wallet, pants, etc.);
• Torches, smoke bombs or any other pyrotechnic articles;
• Food or drinks;
• Livestock;
• Umbrellas of any kind or shape (in case of rain, raincoats will be used);
• Flammable or explosive materials;
• Professional cameras or video cameras, including any type of DSLR camera or with detachable lenses;
• Any type of objects that may injure other Participants.
• Drones;
• Speakers, amplifiers or audio systems;
• Devices that produce sound, electronically, mechanically or manually, such as megaphones or vuvuzelas, musical instruments;
• Selfie stick or tripod;
• Lasers!
• Any substance that is flammable; 
• Any offensive, racist, xenophobic, sexually discriminatory, religious, political or other illegal/prohibited materials, discriminatory propaganda messages;

11.8.1 Access is allowed with: 

• Compact cameras;
• Lighters;
• GoPro cameras;
• Selfie sticks (small in size and made of lightweight materials);
• External, portable batteries;
• Lipsticks or lip balm;
• Beach cream;
• Non-flammable perfume or deodorant in containers smaller than 50ml. 
• Bottles.

11.8.2 Access with prescription medicines, insulin, drops – medical use, asthma inhaler spray is allowed only if they are accompanied by a medical letter or any other document replacing it and in the maximum amount recommended daily. 

11.9 As a result of the very strict rules regarding prohibited objects, the persons responsible for the security and monitoring of the Festival will search each participant in detail, and any prohibited objects discovered following the check will be stopped at the gate, without the Organizer taking responsibility for them. 

11.10 All Participants are advised to consult the list of prohibited objects and not to possess such objects within the Festival. 

11.11 Regarding lost objects, the Organizer will set up a space where such objects can be brought and from which each owner can recover their belongings within 72 hours, but no later than the first day after the end of the Festival – 10.00 A.M. 

11.12 The Organizer has the possibility, but not the obligation, to photograph the lost objects and exhibit them on social networks, as the case may be, insofar as this action would not violate the legal norms on the protection of personal data. 

11.13 On the first day after the end of the Festival at 10 AM, all unclaimed objects will be handed over to their issuers (e.g.: identity card, birth certificate, etc., to the attention of the Municipal Police; bank cards to the attention of the issuing banks). Objects without an identifiable issuer, regardless of their value, will be donated to charity, as far as possible and depending on the nature of the objects. 

11.14 The Organizer is not responsible for the property of the Participants or for any damages caused to them. 

11.15 It is forbidden to enter the Festival Area with cars, rollerblades, skateboards, bicycles, hoverboards, as well as similar goods. 

11.16 For the safety and/or comfort of the participants, the organizer reserves the right to temporarily stop access to certain areas, if it considers that the areas have reached their maximum authorized capacity. 

12. MINORS AND PERSONS WITH DISABILITIES

12.1 Minors are prohibited from consuming alcoholic beverages, cigarettes and drugs. 

12.2 Minors will receive bracelets with a different color, which will allow them to identify them more easily. 

12.3 Minors under 7 years of age have free access to the Festival, in the company of a parent. At the request of the persons responsible for security and monitoring, as well as the representatives of the Organizer, the companion has the obligation to present documents such as: student card, passport or any other document containing the minor's photo, which certifies his age. 

12.4. Attention! Access for minors under the age of 7 is allowed only in the company of a parent and is recommended until 19:00. 

12.4.1 Access for minors between 7-14 years of age is only on the basis of a valid Ticket and only in the company of a parent. 

12.4.2 A parent may accompany only one minor under the age of 14. 

12.5 Access for minors between 14-18 years of age will be made only on the basis of a valid Ticket, identity document and declaration of commitment. 

12.6.1 It is necessary for an adult to assume responsibility for a minor and has the obligation to complete and sign the "Declaration of Commitment" available on the website: untold.com/parentalagreement, without which the minor will not be allowed to enter the Festival Area, regardless of whether he or she has a companion or not. 

9.6.2 The responsible person shall provide contact details in the declaration of commitment at which he/she can be contacted in cases of emergency. 

12.6.3 The Organizer does not assume any responsibility regarding the verification of the signatures, respectively the manner of signing the statements, these aspects remaining in the charge/responsibility of the persons who submit the statements. 

12.7 In some areas of the Festival, access by minors under 18 years of age is strictly forbidden (e.g. VIP area) 

12.8 Due to the very loud noise produced during the Festival, the Organizer does not recommend the presence of children under 7 years old at the Festival. 

12.9 Minors under 4 years of age must wear earphones. 

12.10 Exceptional situations when discounts/gratuities are granted to a certain category of minors or other Participants, will be reported on the website (e.g. e-Tickets), and are sent to you as a PDF attached in an email that each Participant has the obligation to print and bring with him to the event, or to present the ticket in electronic format (by phone,  tablet or other electronic devices that allow it) when checking in at the location. 

Most of the Contractual Partners' customers receive the PDF tickets or QR codes in about 3-5 minutes after the payment is successfully completed. If your ticket After 24 hours from placing the order, you have the obligation to contact the platform from which you purchased the ticket within 5 days of purchasing the ticket, but no later than one day before the start of the Festival. UNTOLD is not 

responsible in no way for this kind of situation, and in the absence of a ticket, access to the Festival will not be allowed. 

12.11 In the case of persons with disabilities classified in a disability category, they and their companions (if the need for the companion has been established by an evaluation commission and can be proven by a document issued by a competent authority or has been included in the certificate of registration in the degree of disability), benefit from the following facilities within the limit of 150 passes for the 4 days of the festival:

a)      Children with disabilities and their companions benefit from a free pass for the 4 days of the festival. 

b)      Adults with severe disabilities and their companions benefit from a free pass for the 4 days of the festival.

c) Adults with severe disabilities benefit from a free pass for the 4 days of the festival.

12.12 In order to benefit from free admission, adults with disabilities (or in the case of minors, their legal representatives) must send an application expressing their wish to participate in the festival and a declaration on their own responsibility stating the classification of the [email protected] as a disability. In case of requesting the subscription for the companion, the Organizer may ask for additional documents certifying that the companion has been established according to the law. If people with disabilities will benefit from a ticket for a pass for the 4 days of the festival, they will receive an e-mail from the Organizer to this effect. These people are subsequently obliged to present in original, at the access point mentioned in the confirmation email received, the certificate of classification in the degree of disability and the identity card for verification.

12.13. The free access of people with special needs is made only on the basis of the identity document, the certificate of classification in the degree of disability and the confirmation received by e-mail from the Organizer. 

12.14. Incomplete applications and/or applications sent to other e-mail addresses will not be considered. 

12.15. The organizer reserves the right to prohibit access to the festival of people with disabilities who do not present these documents in original. If the representatives of the Organizer have justified doubts about the validity or authenticity of the documents presented, the Organizer reserves the right to make the necessary checks and to prohibit the access of the person. 

12.16. The registration period in order to benefit from the free admission for the 2025 edition, provided for in art. 9.11 is 01.12.2024 – 31.03.2025. All applications submitted outside this period will not be considered. 

12.17. Taking into account that this facility can be granted only within the limit of a limited number of seats, considering the total capacity of the Festival as well as the safety and security norms, as provided for in art. 9.11, the gratuity will be granted depending on the order of receipt of the requests. 

ATTENTION! THE MAXIMUM NUMBER OF SUBSCRIPTIONS FOR PEOPLE WITH DISABILITIES FALLING UNDER A CATEGORY OF HANDICAP FOR THE 2025 EDITION OF THE UNTOLD FESTIVAL HAS BEEN REACHED.

12.18. At the time and to the extent that the number of 150 applications complying with the conditions specified above is reached, the Organizer will display in these GTCs that the maximum number of tickets granted free of charge for persons with disabilities has been reached, and from that moment the Organizer will no longer respond to requests made in this regard. 

The organizer will respond to these requests within 30 days from the date of formulation of the requests. 

12.19. Persons with severe disabilities assume the obligation to always come accompanied to the Festival, for reasons of personal safety.  

12.20. The organizer recommends all minors and people with disabilities to come accompanied to the Festival. 

12.21. The Organizer will not be held responsible for any incident or accident involving minors or people with disabilities. The entire responsibility for them lies with the minors/people with disabilities and/or their parents/legal representative or companion. 

12.22. The organizer draws the attention of the parents/legal representative or the persons exercising parental authority to the fact that they have the obligation to supervise the minor and will be held responsible for any damage resulting from the failure to comply with this obligation. 

12.23. To the attention of people with locomotor problems, who use a wheelchair for movement: only in certain areas of the Festival there are entrances with wheelchair facilities, these being marked on the Festival map. 

13. CONDUCT DURING THE FESTIVAL

13.1 In the Festival Areas, visitors are obliged to refrain from all actions, statements or behaviour that may endanger the life, health or physical integrity of other persons or that may violate their rights. 

13.2 Any form of economic, commercial or advertising activity in the Festival Area – including in the area in front of the Festival gates – is prohibited without the prior written permission of UNTOLD. If the Organizers find that such activities are taking place within the festival perimeter, they reserve the right to remove the persons concerned and prohibit their access to the festival. 

13.3 The sale of alcoholic beverages must comply with the provisions of the law, and no such beverages may be offered to minors under 18 years of age and intoxicated persons by any vendor within the Festival. The serving of beverages (soft or alcoholic) by the Commercial Partners of the organizer will be done exclusively in open containers (aluminum or plastic). 

13.4 The use of substances qualified as drugs is prohibited in the Festival Area and is punishable by law. The Organizer reserves the right to cut the bracelet of that Participant who violates this provision, to remove him from the Festival premises and to no longer allow him access, requesting the intervention of the competent bodies in this regard. 

13.5 UNTOLD reserves the right to introduce a verification system within the Festival aimed at awarding alcoholic beverages only to participants who present a certification or document proving that they have the right to consume alcohol (e.g. identity card attesting to age). 

13.6 Any demonstrations of any nature that are not related to the Festival organized by UNTOLD are prohibited, regardless of the number of participants, unless UNTOLD has given its prior written approval in this regard. This approval is granted by UNTOLD at its own discretion, based on the prior request of the organizer of the respective demonstration. If an approval is obtained, the participants are obliged to comply with these GTC and to behave in a manner that does not disturb, impede, limit or make impossible the entertainment of other Visitors, the ability to move within the festival area, access to the Festival or the ability to leave the Festival area,  as well as the use of the Services and/or Products by other Visitors/Merchants. 

13.7 UNTOLD has the right to terminate demonstrations (both those that it has authorised in accordance with and those that it has not expressly authorised) without giving a reason. UNTOLD has the right to determine the conditions of the demonstrations, in particular the number of participants, their location and duration, at its own discretion. If UNTOLD declares the end of a particular demonstration, participants are obliged to stop the demonstration immediately. If UNTOLD sets the conditions for an authorized or recognized demonstration as described above, participants are obliged to fully comply with these conditions. 

13.8 In the Festival Area, UNTOLD's authorized and suitably qualified employees or its Contractual Partners, as well as the Partners' employees or collaborators, will ensure the application of the rules of conduct and safety. Visitors expressly undertake, by virtue of their participation in the respective Festival, that they will fully cooperate with these persons within the limits of the law and will comply with their instructions within the Festival in case of emergency or if other significant circumstances (e.g. for public health reasons) justify it. 

13.9 Both free Services and Products and Services and Products for which payment is charged may be used at the Festival. Visitors undertake to pay for all Services and Products for which payment is charged, and assume responsibility for the immediate payment of all prices and purchase taxes due. 

13.10 Visitors will make the payment for the Products and Services for which payment is charged using the payment methods offered by UNTOLD or the Contractual Partners. If UNTOLD so decides in relation to any area of the Festival, all prices and purchase fees will be payable exclusively by the methods designated by UNTOLD, instead of cash. 

14. VIDEO SURVEILLANCE AND PROCESSING OF PERSONAL DATA

14.1 For security reasons, the Festival Area is monitored with video cameras by UNTOLD Contractual Partners. The processing of your personal data collected through the surveillance cameras takes place whenever you are on the premises of the UNTOLD festival, and by participating in the Festival you explicitly consent to this processing. Also, the concerts as well as the entire festival may be video/photo recorded by our contractual partners, for marketing and advertising purposes, as mentioned in chap. XV. 

14.2 The categories of personal data processed, the means, the purposes of the processing, as well as the entire UNTOLD policy on the processing of personal data can be found in the Privacy Policy of the UNTOLD Festival 2024 available www.untold.com the Privacy Policy section. 

14.3 According to EU Regulation 679/2016 (GDPR) you have the right of access, rectification, the right to obtain data deletion or restriction of processing, the right to data portability, the right to object, the right not to be subject to a decision based solely on automated processing. 

14.4 To exercise these rights, you can make a written, dated and signed request to [email protected]. 

14.5 If you believe that your personal data is being processed other than in accordance with applicable law, please contact us at the email address [email protected] or you can contact the National Supervisory Authority for Personal Data Processing. 

14.6 For more details regarding the processing of personal data, please refer to the Privacy Policy available onthe website www.untold.com. 

15. HEALTH AND SAFETY

15.1 Taking into account the scope of the Festival, the Organizer will take appropriate measures so that the Participants are informed about the prevention and protection measures and activities within the Festival Area. 

15.2 Each Participant has the obligation to behave civilly towards the other Participants of the Festival. 

15.3 To the extent that the Organizer considers that a Participant endangers the safety of the other Participants or creates a situation of discomfort for them or behaves in a manner that affects the smooth running of the Festival or the atmosphere of the Festival, the Organizer reserves the right to cut the bracelet of that Participant and to request the assistance of the Gendarmerie or the security company to escort that Participant out of the Festival and to no longer allow him to access back to the Festival. 

15.4 Government agencies, MIA institutions or other authorized bodies may give the Organizer negative advice regarding the access of a ticket and/or subscription holder to the Festival. In this case, the Organizer is entitled to deny entry to the event perimeter to the Buyer, and the latter will not have any right to compensation. 

15.5. Participants are fully aware of and acknowledge the potential risk of exposure to COVID-19 (or other similar infectious diseases) within the Festival. The organizer cannot and will not provide guarantees that the event area is or will remain entirely free of COVID-19 (or other similar diseases), given the unpredictable nature of the virus and other pathogens. Participants voluntarily and exclusively accept and assume full responsibility for any consequences, including, but not limited to, illness, loss, damage, or other harm of any nature, that may result from exposure to COVID-19 (or other similar conditions) while participating in the Festival.

16. RECORDINGS MADE DURING THE FESTIVAL

16.1 By purchasing a ticket and by attending the Festival, the Product Purchaser agrees to be photographed, filmed or recorded by the Organizer, the venue management or any third party operating on behalf of the Organizer within the Festival or in the immediate vicinity of the entrance to the venue. In addition, by purchasing a Product, the Product Buyer agrees to photos, video or audio recordings with you. at the Festival or in the immediate vicinity of the entrance to the venue ("Recorded Material") made by the Organiser, the venue management or any third party operating on behalf of the Organiser. You hereby agree that the Organizer, the venue management, or any third party operating on behalf of the Organizer may use the Recorded Material in any manner it deems appropriate, without restriction, approval, or reward thereof.

16.2. The Organizer has the image right over the entire Festival and may use the photo and video images, taken both by its own staff and by the participants, in various materials made during the Festival. 

16.3 Participants acknowledge that Untold, its Contract Partners authorized by Untold, associations, members of the press, other visitors and other third parties may produce audio recordings and images of the Festival. Therefore, the Participants, by purchasing a Product and by virtue of their participation in the Festival, grant the Organizer permission to register and publish their image, appearance and actions according to Article 15.1.

16.4 UNTOLD and persons authorized by UNTOLD have the unrestricted right to make a profit, use (in particular for the purpose of promoting the Festival), copy, publish, publicly broadcast and distribute such recordings of the Visitors, without the need to pay the Visitors for it. 

16.5 Visitors expressly note that UNTOLD may record the Festival, concerts and programmes, copy the recordings and distribute them by means of image, broadcast or otherwise make them public, and may do so repeatedly, including by informing the public about the Festival,  concerts and programmes, by means of cable data transmission or by any other means (e.g. via YouTube), so that members of the public can individually choose the place and time of access. 

16.6 Visitors are not entitled, within the limits of the legal provisions, to raise claims against UNTOLD in connection with the recordings and their publication as provided above. 

16.7 Visitors may not, without the prior consent of UNTOLD, sell, use for a price or use free of charge for commercial purposes, the image and voice recordings they have made, identify the Visitors appearing in those recordings without their consent, or infringe the personal rights of other Visitors. 

16.8 The Organizer reserves the right to establish areas/locations with forbidden photography/filming. In case of non-compliance, the Organizer has the right to delete those records. 

17. LIMITATION OF LIABILITY AND FORCE MAJEURE

17.1 Untold does not provide any guarantee as to the possibility of entering the Festival at the desired time or the possibility of attending the concert at the previously announced time and explicitly excludes the refund of the price of the Product, the granting of an additional discount or the payment of any damages or compensation as a result of these facts.

17.2 UNTOLD recommends all participants to check-in online at the time of ticket purchase and to come to the Festival at least a few hours before the concert they wish to attend. 

17.3 Untold reserves the right to modify, restructure and further develop the Festival, the Services and Products offered within the Festival, including but not limited to changes to the program (artistic, organizational, etc.) at its option. Participants are not entitled to any claim against Untold with regard to these changes, restructurings or further developments. However, Untold will make every effort to provide the communicated programs and Services and, if their offering becomes impossible, to replace the canceled program or previously communicated Service with another program or Service.

17.4 Therefore, UNTOLD will not guarantee to the Visitor the availability, content, quality and quantity of the programs and Services (such as the performance or appearance on stage of a particular artist, the fact that the performance of a particular artist will live up to the Visitor's expectations, or the opportunity to participate in a particular artistic program and/or location). These elements can take shape depending on the special characteristics of the location, the extraordinary situations that have occurred and the equipment present within them (such as the number of seats in a certain location). 

17.5 UNTOLD is not obliged to cancel the Festival in case of bad weather, however, if the authorities request the suspension or closure of the Festival by UNTOLD for reasons of unforeseeable circumstances or force majeure, the Festival or a part of it will be cancelled/suspended, and UNTOLD cannot be held liable to festival-goers or other third parties for its closure/suspension. 

17.6 Participants expressly note that they may also purchase Products and Services in connection with the Festival that are offered by other Contractual Partners, and not by UNTOLD. In such cases, the contract is concluded directly between the Visitor and the Contractual Partner, and the rights and obligations arising from the legal relationship apply exclusively to the Visitor and the Contractual Partner. 

17.7 Untold does not assume responsibility for damages arising from or suffered in connection with the purchase or use of Services and Products provided by the Contractual Partners or for damages of any nature suffered by visitors as a result of participating in artistic moments or subsidiary activities within the Festival. 

17.8 Visitors will enter the Festival exclusively at their own risk, being responsible for the damages suffered by them or caused to other participants within the Festival. Untold will only be liable if the respective damages are caused exclusively by Untold and could not have been avoided by the Participant by taking steps in this regard.

17.9 Lost and found items can be handed over to the information desk indicated on the map. Visitors can inquire about lost items at the same office. 

17.10 Participants are fully liable, under both civil and criminal law, for any damage caused by UNTOLD, its Contractual Partners and other Visitors and Third Parties within the Festival or in connection with the Festival. 

17.11 Untold is not responsible for damages that may occur outside the Festival Area or on the way to or from the Festival Area.

17.12 UNTOLD has the right to terminate with immediate effect the legal relationship with the Participant (having a Ticket or Bracelet) who has violated any provision of these GTC in connection with the Festival. In such a case, UNTOLD may invalidate the Participant's Ticket or remove the Bracelet, and the Participant will be obliged to leave the Festival. Also, UNTOLD reserves the right to refuse the purchase of a new ticket by the festival-goer, for the entire duration of the festival or if he/she obtains a ticket to the Festival, to deny his/her access to the Festival premises, without granting him/her any right of compensation. 

17.13 In addition to the immediate termination of the legal relationship with the Participant, UNTOLD has the right to subsequently deny him/her access to the Festival. 

17.14 The participant consents to be provided with such medical treatment as may be deemed appropriate in the event of injury, accident or illness during the Festival and completely exonerates UNTOLD and all persons participating in the provision of the respective medical treatment from liability for any such actions. 

17.15 In the Festival Area, first aid and medical assistance services will be provided on a continuous basis. UNTOLD is not responsible for the way in which these services are provided. 

17.16 During the Festival there will be various light shows of high intensity and pyrotechnic effects that can harm children or epileptic people. 

17.17 Participants who suffer from mental or physical illnesses and who may be affected in any way by loud noises, special visual effects, crowded areas, special sound effects or any other similar, assume full responsibility for the damages they may suffer. 

17.18 Also, the Organizer does not assume responsibility for any damages or injuries that may arise as a result of fireworks. The participants assume full responsibility for the ability to participate physically/mentally in various activities within the Festival. 

IMPORTANT! We recommend that you undergo specialized medical check-ups before participating in activities that require an increased level of effort. 

17.19 UNTOLD shall have no liability of any kind for any kind of damage (direct or indirect) resulting from the use or inability to use the information presented on the Site in connection with the Festival. UNTOLD, without any prior notice, may delete, modify or add any information to the Site, suspend any activity on the Site, and in the event that references are made to other sites UNTOLD does not guarantee and/or confirm in any way the type of information that can be found on these sites. 

17.20 UNTOLD is also not responsible for the comments displayed by users on the Website. Any information, data, text, photographs, graphics, etc. contained on the Site are the responsibility of that person/entity from which it originates. Under these conditions, UNTOLD cannot guarantee the content of the Site including, but not limited to, truncated, incomplete or erroneous information or for any consequences of its use. 

17.21 UNTOLD makes no warranties of any kind that the Site will operate uninterrupted, securely, and error-free of any kind. The Site may be discontinued by the Owner or Administrators at any time without any prior notice and without any claim of any kind from its users. 

17.22 The value of the purchased tickets will not be refunded in the event of cancellation of the Festival by the Organizer due to force majeure or unforeseeable circumstances. Force majeure or unforeseeable event means any external and unforeseeable event such as, but not limited to: storms, threats or risk of terrorist attack, acts of public authorities, whether legitimate or not, epidemics, pandemics, accident, explosions, fires, floods, torrential rains, earthquake, social conflicts, major short circuit, high risk of health impairment or any other cases that cannot be foreseen or eliminated by diligence and prudence by the Organizer. 

17.23 Moving the venue of the event to the same geographical area is not a reason for returning the value of the tickets. 

17.24 The dates of the festival may be unilaterally changed by the Organizer in case of force majeure or unforeseeable circumstances without any obligation to refund the price of the tickets to the Buyer. 

17.25 In the event of the death of the ticket holder, the Event Organizer will refund the value of the paid ticket provided that the applicant presents the supporting documents proving the event (for example, death certificate). 

18. INTELLECTUAL PROPERTY RIGHTS

18.1 Everything posted on the Site as well as on various types of media in the Festival Area, such as, but not limited to, images, texts, graphic elements, symbols, logos, databases, etc. is the property of UNTOLD and/or its Contractual Partners. All of these fall under intellectual property law. 

18.2 Participants and Third Parties may not use, copy, distribute, publish or incorporate into other documents or materials such markings/information in any form for the purpose of obtaining revenue without the prior written and express permission of UNTOLD and/or its Contractual Partners. 

18.3 The images, logos, texts of the UNTOLD Contractual Partners belong to them and are reproduced on the Site or in the Festival Area with their consent. 

18.4 UNTOLD will make every effort to identify the messages it has received on the Site without having been addressed to it, by restoring the direct link to the source or by mentioning the persons appearing on this Site, but it will not always be able to guarantee the existence of the reproduced source. 

19. PROVISION OF INFORMATION/FRAUD ATTEMPTS

19.1 In order to use the Site, users of the Site agree to provide actual information about themselves as specified in the user registration section and agree to provide this information correctly and completely. 

19.2 Any attempt to provide false information, access the personal data of another user, modify the content of the Site or affect the performance of the server on which the Site is posted, will be considered an attempt to defraud UNTOLD systems and will result in the immediate blocking of access to users of the Site. UNTOLD also reserves the right to notify the competent authorities about this attempt. 

20. PROMOTIONAL OFFERS, SWEEPSTAKES AND CONTESTS

20.1 UNTOLD, at its option, will establish the conditions for carrying out promotions on the Site, in accordance with the law. Promotions, sweepstakes and contests run for a limited time and automatically expire on the date stated for each promotion, sweepstakes, or contest. 

20.2 Any promotion, sweepstakes or contest may be interrupted or cancelled at any time without any prior notice. However, all participants will be notified of the respective interruption or cancellation. 

21. CONFLICT

21.1 Any conflict that arises between UNTOLD and its customers as a result of participation in the Festival or the use of the Site will be settled amicably. If this is not possible, the resolution of conflicts is within the competence of the Romanian courts in Cluj-Napoca or Bucharest. 

21.2 The applicable law is Roman law. 

22. FINAL PROVISIONS

22.1 These Terms and Conditions, representing the Contract between the consumer and the Organizer, may be assigned by the latter without the need for the client's consent. 

22.2. Chapter names and sub-headings are for reference only and should not be taken into account in the interpretation or construction of these GTCs. 

22.3. In the event that any of the clauses of this GTC are declared null or unenforceable, the rest of the clauses will continue to produce their effects, and the clause declared null or unenforceable will be replaced by a new clause that reflects as closely as possible the will of the Organizer. 

The "General Terms and Conditions - UNTOLD 2025" section was last updated on 04.12.2024 regarding aspects related to the organization of the 2025 edition.

II. TERMS AND CONDITIONS OF USE OF THE STUDENT DORMITORY ROOMS DURING THE UNTOLD FESTIVAL 2025 EDITION

In order to ensure a pleasant and safe experience for all users of the student dormitory rooms during the Untold Festival, please read and comply with the following Terms and Conditions.  

1. GENERAL PROVISIONS

1.1. The General Terms and Conditions apply to the offers of accommodation in student dormitory rooms and concern the persons who wish to purchase or/and purchase such a service ("User") marketed by the company Untold Production SRL, a Romanian legal entity based in Cluj-Napoca, str. Eremia Grigorescu, nr. 122A, county. Cluj, registered in the Trade Register with no. J12/5129/2021, having CUI: 45114420 ("Organizer").

1.2. By purchasing such a service, the User declares that he/she has read, understood and undertakes to comply with the provisions of these Terms and Conditions.

2. GENERAL RULES FOR THE USE OF STUDENT DORMITORY ROOMS

2.1. The rooms are intended exclusively for residential purposes during the Untold festival (and on pre/post festival days).

2.2. Each User has the duty to benefit from this service in such a way as not to expose any other person to the danger of injury or illness. The tenants have the obligation to notify the security staff and the Organizer about the occurrence of an imminent danger of an accident or illness, as well as the accidents that have occurred. 

2.3. Users have the obligation to comply with the rules of access to the dormitory, the rules of health and safety at work, the rules of fire prevention and extinguishing, the rules of environmental protection, the rules of sanitary and preventive medicine.

2.4. Any illegal activity is strictly prohibited and can be reported to the competent authorities.

2.5. Smoking is prohibited inside the rooms, on the balcony, in the common enclosed spaces and in other spaces designated as no-smoking areas.

2.6. The consumption of alcoholic beverages or psychoactive substances or those qualified as drugs is prohibited in the student dormitory and/or on the student campuses.

2.7. The introduction of animals (dogs, cats, etc.) into the dormitory room or on campus is prohibited.

2.8. It is not allowed to sublet or transfer the room of other people and it is not allowed to receive people from outside the dormitory room.

2.9. Any structural or arrangement changes to the room are prohibited.

2.10. The User is obliged to pay the price stipulated in the offer that he has selected in accordance with the displayed details and that he has accepted by payment. The room reservation is made only at the time when the payment has been registered in the merchant's system. Once the order is confirmed, it cannot be canceled and paid orders cannot be returned.

3. USER OBLIGATIONS

3.1. Compliance with security and safety rules, including closing the door when leaving the room and reporting any malfunctions or problems.

3.2. Compliance with the rules of coexistence, including compliance with the quiet schedule and the rules regarding the guests in the room.

3.3. Maintaining cleanliness in the rooms and in all spaces of the dormitory is the responsibility of the user of the room. The user will not deposit waste in spaces that do not have this destination or will not throw waste around the manhole.

3.4. Proper use of the goods in the inventory, the electrical and sanitary installations made available and the avoidance of accidents caused by their improper use, due to inattention or negligence; 

3.5. Not to use electric heating appliances and/or household appliances (microwave oven, electric oven, washing machine, etc.).

3.6. Not to overload the electrical network by using several consumers simultaneously and not to use electrical appliances, electrical cables, sockets, switches, faulty or improvised protection devices.

3.7. Do not lean over the edge of the balcony, the stair railing and/or the window sill.

3.8. Do not run on stairs.

3.9. Not to destroy the posters authorized by the dormitory administration.

3.10. Do not keep objects or food products on window sills, balconies and do not throw objects out of the window.

3.11. Do not disconnect gas detectors or block ventilation holes.

3.12. Do not leave cooking appliances (gas hobs or electric hobs) unattended while they are in operation.

3.13. To use the passenger elevators according to their instructions for use and to respect the intended weight, displayed in the elevator cabin.

3.14. Not to make any changes to the room, furniture, installation related to the room.

3.15. Not to use the living spaces and those for common use for purposes other than those for which they were assigned.

3.16. Not to make changes to the data network (sockets, PVC bed, cables, communication cabinets, active equipment, etc.), not to introduce active equipment into the data network.

3.17. To return in full and in the corresponding condition the room and the goods received.

3.18. To present an identity document at the request of authorized persons from the dormitory administration.

4. FIRE PREVENTION AND EXTINGUISHING RULES

4.1. The User is obliged to comply with the rules of fire prevention and extinguishing, the rules of safety technology, labor protection, environmental protection, sanitary rules and preventive medicine, as well as the rules of consumer protection; expressly, the following:

a) when leaving the room, to check and take measures to remove the causes that could cause fires;

b) to immediately notify the security or the Organizer about the existence of circumstances likely to cause fires;

c) to participate, within the limits of safety, in extinguishing fires and in removing their causes;

d) not to destroy the means of fire prevention and extinguishing in the dormitory (hydrants, fire extinguishers of various types, oven sensors, evacuation plans and other indicator panels);

e) not to use means of heating spaces and food, other than those provided in the dormitories; 

f) not to perform "improvisations" on the electrical installations or to intervene in the electrical panels and panels;

h) not to request and/or force in any way the access of vehicles of any type to the perimeter of the campuses.

5. USER LIABILITY

5.1. The organizer or the administration of the dormitory does not assume responsibility for losses, damages or accidents suffered by the User during the use of the room or common areas.

5.2. If the User damages or destroys any property in the room or in the common areas, he/she will pay the equivalent value of the goods, construction or installation work. If it cannot lead to the identification of the culprits for damage to the room, all Camera Users will be jointly and severally liable for the damages caused. The communicated price will be paid by the User at the latest at the time of vacating the dorm room.

6. FINAL PROVISIONS

6.1. Any violation of these terms and conditions may result in the termination of the contract between the parties, including with the request to leave the room.

6.2. We reserve the right to amend or update these terms and conditions at any time without prior notice.

6.3. By using the camera during the Untold festival, the User confirms that he/she has read and understood these terms and conditions and undertakes to comply with them in full.