OFFICIAL CAMPAIGN REGULATION "Visa at Untold" UNTOLD ONE 2026

OFFICIAL CAMPAIGN REGULATION

"Visa at Untold"

UNTOLD ONE 2026

Art. 1 – The Organizer and the Official Campaign Regulation

1.1. The "Visa at Untold" campaign, hereinafter referred to as the "Campaign" is organized and conducted by UNTOLD LIVE S.R.L., a company with its registered office in Cluj-Napoca, Str. G-ral Eremia Grigorescu no. 122A, Cluj County, registered with the Trade Registry under no. J2025054909000, having sole registration code (CUI) RO52210790, hereinafter referred to as "UNTOLD" or the "Organizer."

1.2. The Campaign is carried out in partnership with Visa Europe Limited (hereinafter referred to as the "Partner" or "VISA"), without VISA holding the status of organizer of the Campaign.

1.3. The decision to organize the Campaign in accordance with the provisions of this regulation (hereinafter referred to as the "Official Regulation") is final and binding on all participants.

1.4. Participants in the Campaign are required to fully comply with the provisions, terms, and conditions of this Official Campaign Regulation (hereinafter referred to as the "Official Regulation"), as well as the provisions of the applicable legislation.

1.5. The Official Regulation is made available free of charge to any interested person, for the entire duration of the Campaign as set out in Art. 3 – Territory and Duration of the Campaign, by accessing the website www.untold.com.

1.6. The Organizer reserves the right to amend or supplement the Official Regulation, any amendment being published on the official website.

Art. 2 – Legal Basis

2.1. The Campaign is organized in accordance with the provisions of Government Ordinance no. 99/2000 on the marketing of products and market services, as well as in compliance with the applicable legislation in force.

2.2. Participation in the Campaign is free of charge. The operation of topping up the festival wristband described in Art. 4.3 and Art. 6.1 consists exclusively of the transfer of the Participant's own funds to the festival wristband, in the form of credit points that can subsequently be used by the Participant within the Festival, and does not constitute a purchase of products/services, an additional expense, or a fee for participating in the Campaign. The funds thus transferred remain the property of the Participant throughout their use at the Festival.

Art. 3 – Territory and Duration of the Campaign

3.1. The Campaign is organized and conducted within the Untold Festival, according to the official program published on the festival's website, during the period August 6–9, 2026, daily between 16:00 and 05:00 (hereinafter referred to as the "Campaign Period"), at any top-up point ("Credit Point") located within the festival premises in Cluj-Napoca, Romania.

3.2. The Campaign is valid exclusively during the Campaign Period or until the total number of prizes allocated for the Promotion is exhausted, whichever occurs first. In this case, Participants will no longer receive winning scratch cards.

Art. 4 – Description of the Campaign

4.1. The name of the Campaign is "Visa at Untold".

4.2. The Campaign consists of issuing a total of 120,000 scratch cards, of which 6,000 are winning cards. Each winning scratch card grants the holder a prize consisting of 25 credit points. *For reference purposes only, 25 credit points correspond to a value of 25 RON within the Organizer's platform and may be used exclusively in accordance with this Official Regulation and the applicable terms and conditions.

4.3. Eligible Participants must hold a valid access ticket to the Untold Festival 2026, have their festival wristband activated, and carry out at least one top-up operation using a Visa card (physical card/digital wallet) during the Campaign Period.

4.4. Credit points may be used exclusively within the festival premises for purchasing the goods and services available during the event. The credit point is non-transferable, cannot be exchanged for money, and cannot be withdrawn in cash, being valid exclusively for the duration of the event.

4.5. The Campaign will be communicated through the Organizer's newsletters, official social media channels (Instagram, Facebook), as well as through VISA's official social media communication channels.

Art. 5 – Eligibility to Participate. Right of Participation

5.1. Eligible to participate in the Promotion are exclusively individuals (hereinafter referred to as "Participants") who hold a valid access ticket to the Untold Festival 2026, have their festival wristband activated, and have reached at least 18 years of age as of the Campaign start date. Participation is conditional upon carrying out at least one top-up transaction on the festival wristband using a Visa card, during the Campaign Period.

5.2. The following categories of persons may not participate in the Campaign:

• a) employees of UNTOLD LIVE S.R.L.;
• b) employees of any companies involved in carrying out any activities related to the organization and conduct of the Campaign;
• c) relatives of the aforementioned employees (namely children/parents, siblings, spouse) are not entitled to participate in the Campaign.

5.3. Entries that do not comply with the above conditions and the provisions of this Official Regulation will not be taken into account and will be eliminated.

5.4. Any error and/or omission regarding the personal data provided to the Organizer by the Participant shall not incur the Organizer's liability, the accuracy of the contact details provided being the sole responsibility of the Participants.

5.5. Entries made under the following conditions will not be taken into account:

• a) if submitted outside the entry period, in accordance with the provisions of Art. 3 above;
• b) if made through fraud attempts or in violation of any of the conditions and provisions of this Official Regulation;
• c) if unrelated to the nature and purpose of the Campaign, as detailed in this Official Regulation.

5.6. The Organizer reserves the right to invalidate any transaction or entry suspected of fraud, unauthorized use of cards, or carried out by any other unlawful method, without prior notice and without assuming any liability for any resulting losses.

5.7. By participating in the Campaign, Participants confirm that they have read, understood, and fully accept this Official Regulation.

Art. 6 – Campaign Mechanism

6.1. Entry

6.1.1. For a valid entry, the special conditions set out in this Regulation for each stage of the Campaign must be cumulatively met, as well as the following general conditions:

a) the participant must be eligible to participate in accordance with the provisions of Art. 5 of this Official Regulation;

b) the participant must be the holder of a Visa card, regardless of the currency in which the card is issued (credit card or debit card);

c) participation takes place by topping up the festival wristband using any Visa card, at the Cashier/Credit Point locations situated within the Untold Festival premises, in accordance with the provisions of this Official Regulation. The term "topping up the wristband" refers exclusively to adding credit points usable within the Festival and does not include cash withdrawals. The operation of topping up the festival wristband represents a transfer of the Participant's own funds and does not constitute an expense or a purchase conditioned by participation in the Campaign;

d) entry is only possible during the Campaign Period.

6.1.2. Participants may enter during the Campaign Period at any top-up point ("Credit Point") within the Festival area. After successfully topping up the festival wristband using a Visa card, the Participant automatically receives a scratch card, which may be winning or non-winning.

Of the total scratch cards issued, 6,000 are winning cards, each displaying the message "25 credit points on your wristband" and granting a prize consisting of 25 credit points, which will be loaded onto the Participant's festival wristband. The remaining scratch cards are non-winning and display the message "No credit points this time".

6.2. Prizes

6.2.1. The prizes awarded within the Campaign are as follows:

• A total of 120,000 scratch cards will be issued within the Campaign, of which 6,000 are winning scratch cards.
• The winning scratch cards will be distributed over the course of the Campaign as follows:
• Day 1: 1,500 winning scratch cards;
• Day 2: 1,500 winning scratch cards;
• Day 3: 1,500 winning scratch cards;
• Day 4: 1,500 winning scratch cards.
• Each winning scratch card grants a prize consisting of 25 credit points.
• One (1) credit point is equivalent to one (1) RON and may be used exclusively within the Organizer's cashless payment platform, in accordance with this Official Regulation and the applicable terms and conditions. Credit points are non-transferable, non-refundable, and cannot be exchanged for cash.

6.3. Selection of Winners and Prize Award Method

6.3.1. After topping up the festival wristband using any Visa card, in accordance with Section 6.1, the Participant will receive a scratch card from the top-up point ("Credit Point") where the top-up transaction was carried out.

6.3.2. If the scratch card is a winning card, the Participant is entitled to receive 25 credit points. The prize will be validated and activated at the designated prize claim point located within the Festival premises (Help Desk / dedicated POS terminal) upon presentation of the winning scratch card. For fraud prevention purposes only, and to verify that the prize is being claimed by the Participant who actually carried out the top-up transaction, the Organizer may additionally request the presentation of the receipt confirming the eligible top-up transaction made using a Visa card. Upon successful validation, the 25 credit points will be loaded onto the Participant's festival wristband.

6.3.3. Validation and activation of the prize will be carried out exclusively at the designated prize claim point located within the Festival premises (Help Desk / dedicated POS terminal).

6.3.4. The Organizer reserves the right to refuse validation, activation, and loading of the prize if the Participant does not present the winning scratch card referred to in Art. 6.3.2, as well as in situations where, in the presence of reasonable suspicion of fraud or a mismatch between the Participant and the eligible transaction, the Organizer requested the receipt for the transaction under Art. 6.3.2 and the Participant did not present it. The request for the receipt applies on a case-by-case basis, for the purpose of protecting the integrity of the Campaign, and not as a general and systematic condition imposed on all Participants.

6.4. Awarding of Prizes

6.4.1. Prizes will be awarded in accordance with the provisions of this Official Regulation, subject to fulfillment of the requirements set out in Art. 5 and in accordance with the mechanism described in Art. 6.

6.4.2. The prize consists exclusively of festival credit points loaded onto the Participant's wristband following the validation of a winning scratch card.

6.4.3. The credit may be used exclusively within the Festival premises for purchasing goods and services available during the event.

6.4.4. If a winning scratch card is not activated during the Campaign Period and within the official operating hours of the activation points, the winner loses the right to claim the prize, and the Organizer will have no further obligation to award it.

6.4.5. The credit has no cash value and cannot be exchanged, converted into money, or capitalized in any other form.

6.4.6. The credit is valid exclusively for the duration of the Festival, is non-transferable, cannot be assigned, and any unused credit will automatically expire at the end of the event.

6.4.7. The credit cannot be combined with other promotions, discounts, or benefits available during the event.

6.4.8. For the purpose of managing the balance available on the Participant's festival wristband, the total balance will be considered as consisting of two distinct components:

• the amount personally loaded by the Participant onto the festival wristband; and
• the bonus points awarded by the Organizer through the scratch card Campaign.

6.4.9. In the event of a refund request at the end of the Festival, the Participant will be entitled to request a refund exclusively of the amount personally loaded onto the festival wristband. Bonus points received through the scratch card Campaign are non-refundable, have no cash value, and will automatically expire at the end of the Festival.

6.4.10. If the Participant uses the available balance on the festival wristband to make purchases during the Festival, the bonus credit points awarded through the scratch card Campaign will be used before the amount personally loaded by the Participant.

Art. 7 – Total Value of Prizes

7.1. The total value of all prizes awarded within the Campaign is 150,000 RON.

Art. 8 – Processing of Personal Data

8.1. Subject to the provisions of Art. 8.2, participation in the Campaign does not involve the processing of participants' personal data by the Organizer or its partners. The Campaign is based on transactions carried out using festival wristbands and Visa cards.

8.2. The Organizer may process personal data only to the extent necessary for the proper organization and conduct of the Campaign, including for resolving any complaints, preventing fraud, or fulfilling legal obligations.

8.3. Any processing of personal data will be carried out in accordance with the applicable legislation, including the provisions of Regulation (EU) 2016/679 on data protection (“GDPR”).

8.4. Participants benefit from the rights provided for by the applicable data protection legislation, including the right of access, rectification, erasure, restriction of processing, objection, and the right to lodge a complaint with the competent supervisory authority.

8.5. Requests regarding personal data may be sent to the Organizer at: [email protected].

Art. 9 – Liability

9.1. The Organizer assumes no responsibility and will not be a party to any disputes regarding ownership of the prizes.

All disputes regarding ownership of the prizes will not affect the principle that the Campaign Organizer will award the prize to the person who complies with the provisions of this Official Regulation.

From the moment the prize is received by the winner, the Organizer is released from any obligation toward the winning Participant.

9.2. If the Organizer finds that a winner has not fulfilled and/or has not complied with the conditions set out in this Official Regulation, the Organizer reserves the right to suspend/cancel the winner's rights and benefits at any time, without the Organizer owing any compensation or payment.

If the Organizer discovers such cases after the prize has been awarded, the respective winner will reimburse the Organizer – UNTOLD for the value of the prize, as well as the related expenses incurred by the Organizer in connection with awarding the prize.

The Organizer – UNTOLD has no obligation to correspond with persons who submit requests or complaints regarding non-award of prizes after the prizes offered within this Campaign have actually been awarded.

9.3. The Organizer assumes no responsibility regarding the availability, quality, or conformity of the goods and services purchased using the awarded credit.

9.4. The Organizer is entitled to take all necessary measures in the event of fraud attempts, abuse, or any other actions that could affect the image or costs associated with this Campaign.

Any attempt to influence the results of the Campaign will result in the elimination of the respective person from the Campaign.

If persons are identified who have influenced or facilitated the obtaining of prizes, the Organizer has the right to seek to hold them accountable before the competent courts, based on the existing evidence.

Art. 10 – Disputes and Applicable Law

10.1. If disagreements cannot be resolved amicably directly between the parties, Participants have the right to resort free of charge to Alternative Dispute Resolution (ADR) procedures. They may contact the Alternative Dispute Resolution Department within the National Authority for Consumer Protection (ANPC) under the conditions of the law, or may use the European Online Dispute Resolution (ODR) platform, available on the official website of the European Commission. If no method of amicable or alternative resolution produces a result, the dispute will be submitted for resolution to the competent courts in Romania, in accordance with the applicable common law rules.

10.2. The law applicable to this Official Regulation is Romanian law.

Art. 11 – Termination of the Campaign

11.1. This Campaign may be terminated in the event of a force majeure event, including a situation where the Organizer is unable to continue conducting the Campaign for reasons beyond its control.

11.2. Force majeure, understood as an unforeseeable and unavoidable event occurring after this Official Regulation enters into force and which prevents the party or parties from fulfilling their assumed obligations, releases the party invoking it from liability for the duration of the force majeure event.

11.3. If a force majeure situation, including the Organizer's inability for reasons beyond its control, prevents or delays, in whole or in part, the implementation of the provisions of this Official Regulation and the continuation of the Campaign, the Organizer will be released from liability for fulfilling its obligations for the period during which such fulfillment is prevented or delayed, in accordance with the provisions of Art. 1082 and Art. 1083 of the Civil Code.

11.4. In the event of invoking a case of force majeure, the Organizer is obligated to notify Campaign participants of its existence within 5 (five) business days from the date the force majeure event occurred.

11.5. This Campaign may also be terminated or suspended, in whole or in part, in the event of a fortuitous event, namely an event that could not have been foreseen or prevented by the Organizer, under the conditions of Art. 1351 para. (3) of the Civil Code. A fortuitous event produces the same effects as force majeure, releasing the Organizer from liability for non-performance, improper performance, or delay in fulfilling the obligations assumed under this Official Regulation, for the entire duration of the event that caused the impossibility of performance, the Organizer being obligated to notify participants of its existence within 5 (five) business days from the date it occurred.

Art. 12 – Fees and Taxes

12.1. The Organizer undertakes to withhold and remit the tax due on income consisting of the prizes awarded to winners who are individuals with Romanian tax residency, in accordance with the provisions of Art. 110 para. (1) of the Fiscal Code approved by Law no. 227/2015, as subsequently amended and supplemented. For winners who are not Romanian tax residents, taxation of the prizes will be carried out in accordance with the tax legislation applicable to them, any declarative or payment obligation in this respect being their sole responsibility, the Organizer not assuming responsibility for the fulfillment of such obligations outside the Romanian legal framework.

12.2. Any other tax obligations or obligations of any other nature related to the prizes awarded, which do not fall to the Organizer under the applicable legal provisions, shall be the sole responsibility of the winners.

Art. 13 – Other Clauses

13.1. The Organizer's decisions regarding the Campaign are final and binding on all Participants.

13.2. Unawarded prizes will remain in the Organizer's possession, and the Organizer may freely dispose of them in the manner it deems necessary or appropriate in relation to its interests.

13.3. The Organizer is entitled to take all necessary measures in the event of attempts to defraud the system, abuse, or any other actions that could affect the image or costs involved in organizing and conducting the Campaign.

ORGANIZER

UNTOLD LIVE S.R.L.

Through its administrator,

SS FERENȚ SEBASTIAN