Frequently asked questions about the ANYTIME product
1. What is the Anytime product?
The Anytime product is available to those who have already purchased a 2020 pass or ticket, but want to swap it into an Anytime voucher, which will give them the opportunity to participate, at their choice, in one of the following 3 editions.
The Anytime product is also available for those who don’t have a pass or ticket, and it is the voucher that offers the opportunity to participate at one edition of the festival, by choosing any of the next three consecutive editions, at your convenience, regardless of the date.
Find out more details in the Terms and Condition section.
2. So the Anytime product is, at first, a voucher? When does it become a valid pass/ticket?
The voucher will become a valid product only after you have made your choice for the edition you want to participate in and after you have completed your online check-in.
3. If I swap my pass into an Anytime pass, will I still be able to attend the 2020 edition?
Yes, but you have to express your option in the following period:
UNTOLD: 1 June - 15 July
Neversea: 15 May - 25 June
4. Can I swap any kind of pass into an Anytime pass?
Yes. A product purchased for the 2020 edition that becomes an Anytime product, will still have all the characteristics of the originally purchased product, regardless of the value paid on the original product.
For example: A VIP product buyer that will swap it into an Anytime product will benefit from a new VIP product with the previously mentioned Anytime characteristics.
A Day product will become a Day Anytime product and will keep all the characteristics of the original product.
5. Do I have to pay extra if I choose to swap my 2020 pass/ticket into an Anytime pass/ticket?
Swapping into an Anytime product is free of charge.
6. What happens if my online check-in was already done?
If the online check-in is already done on a product, this will remain valid even after it has been swapped into an Anytime product.
7. Will you give me a refund if the 2020 edition of the festival will be canceled?
At this moment in time, the festival is NOT canceled. If you don’t want to swap your tickets or 4-day passes into an Anytime product, you will continue to have guaranteed access for this year’s edition, which, as stated earlier, is not canceled. If we will be forced to announce any change for this year’s editions, we will communicate what are the necessary steps to be taken by those that didn’t choose the Anytime option.
With the Anytime product, we wanted to offer a safety net for the majority of fans, which, we hope, will enjoy just as much the possibility to have the access assured at one of the following three editions of the festival.
8. What happens if the following editions of the festival will be canceled, although I have chosen the Anytime product?
If any of the following 3 festival editions will be canceled (2020, 2021, 2022), the availability of the Anytime product will be extended.
9. If I have chosen, through the Anytime option, the 2020 edition, but this edition will be canceled, what happens with my pass?
Your pass will still remain valid for the following 3 editions.
10. When I do my online check-in, do I also have to opt for the edition I want to participate in?
No, you can do your online check-in without having to choose an edition. These two are two separate actions.
11. Am I able to change my mind regarding the edition I want to participate in?
No. Once you choose the edition you want to participate in, it cannot be changed.
12. How much time do I have to decide if I want to swap my actual pass into an Anytime pass?
The swapping option into an Anytime product is available until 8 May 2020.
13. How much time do I have to decide if I'm interested in buying an Anytime Pass?
It's all up to you, of course. Just keep in mind the Anytime passes are in a limited number.
14. How much time do I have to decide over the year I want to participate in, if I own an Anytime pass?
For the 2020 edition, you can express your option between:
UNTOLD: 1 June - 15 July
Neversea: 15 May - 25 June
For the following editions, you can express your option only after the Festival dates will be announced, but no later than 31 January of the year in question.
15. How can I transfer my Anytime pass?
The pass can be transferred from your check-in account, by using the "Transfer" option.
16. If I've already done my check-in and choose an edition I want to participate in, can I still transfer my ticket, after swapping it into an Anytime pass? The new owner will have to participate in the edition I've picked, or will he/she get to choose another year?
The transfer can be made, but the new owner will have to participate in the edition you've previously selected. After choosing an edition, the pass will be available for that edition only.
17. If I own a Risk Free Pass and swap it into an Anytime product, but then realize I won’t be able to participate at the festival, can I get my money back?
For all the information regarding the Risk Free Pass or Anytime Risk Free Pass, please read carefully our Terms & Conditions, Chapter II.